Duties/Responsiblities:

• Process flight reservations, ticket issuance, revalidation, and refunds
• Provide travel advice and itinerary planning to clients
• Handle hotel bookings, travel insurance, and tour arrangements
• Respond promptly to customer inquiries and booking requests
• Ensure accuracy in fare calculation and ticketing procedures
• Maintain booking records and update customer databases
• Assist in achieving individual and team sales targets
• Support corporate travel account servicing
• Ensure compliance with airline and agency policies
• Key performance

  Indicators:

   

• Monthly and annual sales revenue achievement
• Agency profitability and cost management
• Corporate account acquisition and retention rate
• Ticketing accuracy and reduction in ADM/ACM exposure
• Customer satisfaction and complaint resolution turnaround time
• Staff productivity and performance targets

  Required Skills and Competencies:

• Ticketing accuracy rate
• Monthly sales and booking targets
• Customer response and turnaround time
• Reduction in booking errors and ADMs
• Customer satisfaction ratings
• Productivity and booking volume handled

Functional Knowledgeable in these areas

• GDS usage (Amadeus, Sabre, or Galileo)
• Fare rules and ticketing procedures
• Travel documentation and visa basics
• Airline schedules and routing knowledge
• Reservation and booking processes

Organazational

• Understanding of agency workflow and reporting lines
• Customer service standards and escalation procedures
• Compliance with operational policies

Knowledge

• Practical use of Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo for flight bookings, ticketing, and reissues
• Basic airline fare rules, ticketing procedures, and refund/revalidation processes
  BSP (Billing and Settlement Plan) processes and reporting basics
• Knowledge of travel documentation requirements, including visas, passports, and insurance
• Airline schedules, routing, and connections for domestic and international travel
• Customer service procedures for travel bookings and itinerary management
• Corporate travel account servicing and basic fare negotiation principles
• Familiarity with tour packages, hotel bookings, and ancillary travel services

Attributes

• Professional and courteous attitude
• Reliability and accountability
• Team-oriented mindset
• Ability to work under pressure
• Strong attention to detail

Experience

• 1–3 years’ experience in a travel agency or airline reservations environment.
• Certification or training in GDS ticketing is an advantage

Qualification

• BSC/OND/HND/Bachelor’s degree in any relevant discipline
  IATA/UFTAA professional certification or equivalent industry qualification is highly required

   

  Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience,Location and qualifications to careers@flyunitednigeria.com