- Welcome to United Nigeria Airlines
Frequently Asked Questions
How Can We Help You?
Please Important information that will help to make your next trip with us seamless and memorable.
You can find us at Terminal D.
Our departure terminal in Lagos is located at the Domestic Wing, Murtala Mohammed Domestic Airport 2, Lagos State.
Our prices are automatically displayed in Naira based on routes and ticket types available at the time of booking.
You can make online payments using Naira, US Dollar, and Ghana Cedis on the website.
We do not guarantee availability of any fare until the booking is completed and paid for. You will be charged in Nigeria but can pay with any acceptable credit card.
If you’re paying from outside Nigeria with a card denominated in another currency, your financial institution may apply exchange rates or additional charges.
Yes. You can make changes to your ticket using the “Manage My Booking” option on the website.
No. Tickets booked through travel agencies or other sources cannot be modified online. You are advised to contact the agency or source directly for rescheduling.
Yes. You can request a refund by filling out the refund form on the website.
The fare rules can be found below the fares during ticket selection.
United Nigeria Airlines does not allow name changes. However, for misspelled names, you should contact the customer care center so a footnote can be added to the ticket
No. United Nigeria Airlines tickets are non-transferable.
No. An email reminder will be sent 24 hours before your flight.
Use the feedback icon located on the right side of your browsing window.
Please contact your bank or your credit/debit card issuer.
Payment depends on the payment option selected. Your ticket will only be issued after payment is received. Additional charges may apply.
Your ticket serves as proof of payment and includes details of fares and taxes paid. After booking, your ticket will be sent to your email once payment is confirmed.
Yes. You can book and pay for another person from anywhere in the world, provided your card issuer allows it.
The traveler may be required to present evidence of authorization during check-in.
No. You should contact the customer service center via email for assistance.
No. You need to contact the customer center for assistance.
Cancelled bookings expire automatically and cannot be accessed again. A fresh booking must be made.
Yes. Bookings can be modified through “Manage My Booking” if the ticket has not been issued and availability still exists.
You should contact the customer center for assistance.
- Economy Class: 20kg
- Business Class: 30kg
Infants are entitled to 10kg of luggage in either class, which may be checked in or carried onboard.
Passengers may carry:
- Economy Class: 1 hand luggage up to 6kg
- Business Class: 1 hand luggage up to 10kg
Maximum size allowed: 45 × 33 × 20 cm.
Passengers may also carry a purse, handbag, or laptop.
Yes.
- Domestic flights: ₦1,000 per extra 1kg
- Accra flights: $30 per extra 1kg
Online Check-in
- Opens: 24 hours before departure
- Closes: 1 hour before departure
Physical Check-in
- Domestic flights:
Opens: 2 hours before departure - Closes: 45 minutes before departure
Regional flights:
- Opens: 3 hours before departure
- Closes: 60 minutes before departure
Boarding Closure
- Domestic flights: 15 minutes before departure
- Regional & international flights: 20 minutes before departure