Welcome to United Nigeria...Flying to Unite

FAQ

FAQ

Frequently Asked Questions

Important information that will help to make your next trip with us seamless and memorable.

For assistance on any inquiry, please contact us here.

Pay quickly and efficiently through any of our payment options: credit and debit cards, eWallet, mobile payment or real-time bank transfer or deposit into our accounts at the nearest. Please note that some payment methods may attract some charges. Read more about our payment options (hyperlink to the payment options in the booking engine to be implemented with Videcom).

Our prices are automatically displayed in Naira based on routes and types of tickets available at the time of booking. We do not guarantee availability of any fare until the booking is completed and paid for. You will be charged in Nigeria but you can with any acceptable credit card.

Please note that if you’re paying from outside of Nigeria and with card denominated in a different currency, your financial institution may apply different exchange rates which we are not privy to. There may be also additional charges incurred, so please check with your financial institution before making your booking.

Manage My Booking allows you to modify an existing flight booking prior to purchasing a ticket:

  • Change travel dates.
  • Upgrade to business class, if available.
  • Upgrade to another class of ticket.
  • Select preferred seats.
  • Update contact information.
  • Pay in advance for excess baggage.

Bookings purchased directly from our website , direct offices and preferred travel agents can be modified through our contact center
For flights purchased from travel agents and 3rd party websites, you need to contact your travel agent for any changes to your ticket including refunds.

You need to call or email our contact center for any queries relating to cancellations and refund. Charges may apply for cancellation, no shows or changes in booking. Please read our Refund Policy

Our fare categories give you the flexibility that best suits your travel plans:

  • Best Buy
  • Economy
  • Economy flex
  • Economy Super flex
  • Business Best Buy
  • Business

The conditions for each fare are attached to it.

Contact our contact center or local offices to correct a name on a ticket. Rules and fees apply.

No, you are not allowed to switch names or transfer your ticket to anybody under any circumstances. You must travel on your ticket and present a photo ID that matches the name on the ticket

If you have a valid ticket for your travel, there is no need to call us. You can check in online or at the airport on the day of travel.

Use the feedback icon hanging on the right side of your browsing window

Please contact your banker or issuer of your credit/debit card.

When you book a ticket at our website, the payment conditions depend on the payment option you have selected. Your ticket will be issued as soon as we have received your payment. Please note that charges may apply.

Your ticket states the conditions about the fare and taxes paid for your flight. It is your proof of payment and will be widely accepted as a receipt.
After booking your flight on our website you will receive your ticket via e-mail you have provided as soon as we have received the payment.

Yes, you can book and pay for ticket online for another person from anywhere in the world provided it is allowed by your card issuer. You should however provide the traveler a copy of the card or any evidence that you have authorized the purchase to be presented at check-in. United Nigeria however bears no responsibility for any misuse of the credit/debit card.

Bookings are cancelled automatically after the expiry of its validity. Once cancelled the booking cannot be accessed. You should make a fresh booking on our website.

Bookings can be modified if still available and the ticket has not been issued through Manage My Booking.

Adult or Child passenger is entitled to only 20kg in Economy Class and 40kg in Business.

Infants are entitled to a maximum of 10kg of luggage in either Economy class or Business Class. This infant luggage can be checked-in or used as carry-on Cabin baggage.

Adult or Child passenger is entitled to carry only one piece of hand luggage weighing not more than 6kg in Economy class and 10kg in Business class with size not exceeding 45x33x20 cm in addition to a carry-on purse or handbag or Laptop.

Baggage in excess of the allowed weight is subject to a fee of ₦500 per kg to be paid at the airport.

Online check-in opens 24 hours to flight departure. Online check-in closes 1 hour to flight departure. Airport check-in opens 2 hours to flight departure. Airport check-in closes 30 minutes to flight departure. Baggage acceptance for passengers that have checked in online closes 35 minutes to flight departure.