CAREER
Grow Your Career With United Nigeria Airlines
We offer exciting opportunities to highly motivated young professionals ready to work in the aviation industry. United Nigeria Airlines is an equal opportunities employer that provides the necessary platform for all to grow in their career.
If you are interested in joining us, please contact us via careers@flyunitednigeria.com
United Nigeria Airlines is Recruiting to Fill the Position Of:
Job title: SENIOR INTERNAL AUDITOR
Effective Date: TBA
Reports to: HEAD INTERNAL AUDITOR
Department: Finance & Accounts
Location: Enugu
Date: 10/07/2025
Job Summary:
regulators’ rules and regulations.
Duties/Responsiblities:
- Leading audit teams
- Monitoring the workloads of the team members
- Adjusting or redistributing assigned assignments, taking into cognizance and account the capacity and capabilities of each team member and the needs of the organization or stakeholders’ expectations
- The senior internal auditor will be involved in understanding the current business risks and controls to identify areas of risk that may require stronger controls
- Developing a comprehensive audit program for the company and also prioritizing audit steps and test plans
- Will be responsible for utilizing various analytical methods for developing audit programs, testing execution, and issuing validation
- Responsible for carrying out and documenting testing and work-throughs of processes and controls, with appropriate validation
- Validating and documenting remediation issues and improvement opportunities, as well as working together with process owners to develop practical recommendations
- Conducting internal audits and assessments, preparing, and reviewing work papers of other auditors to ensure and ascertain that the quality, objectives, and goals of the audits are duly achieved
- Conducting interviews with all levels of personnel, from staff to top/senior/executive management, to evaluate processes and organizational systems.
- Perform various functions, including audits, either individually or as a part of a small or large team, and are responsible for the planning, execution, and delivery of the final audit report.
- Must understand the various risks, processes, and controls, IT systems, business performance metrics, operational challenges, and business initiatives to successfully lead the audit team
Required Skills
- Proficient in Microsoft Office Programs (Outlook, Word, Excel, PowerPoint, and Access)
- Knowledge of SAP and Data Analytics software, including ACL or IDEA, is an added advantage
- Excellent Communication skills, both written and verbal, towards all stakeholders
- Robust supervisory skills to be able to supervise the work of audit teams and motivate, mentor, inspire, and work with them to achieve desired goals and objectives
- A very robust and good interpersonal skills to develop relationships, interact with teams, and promote open communication among teams
- A creative thinker, innovative, and problem-solving skills, with robust risk awareness and thorough understanding of processes, policies, and procedures, and of course, the control process
- Ability to identify problems and prioritize situations that require urgent attention
Experience & Qualification
- A minimum of a Bachelor’s degree in Accounting, Finance, Economics, or Business Administration
- Advanced certifications such as ACA (ICAN), ACCA, CIA, CPA, M.Sc., MBA
- A minimum of five (5) years industry-relevant and hands-on experience in a finance or internal audit department of a global audit firm (such as the Big 4)
- Advanced knowledge of internal controls across the various business cycles (e.g., finance reporting, audit reporting, etc
- Previous experience in the Aviation industry is an added advantage
Salary
- Very Competitive
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience,Location and qualifications to careers@flyunitednigeria.com
Job Duties
Job title: INTERNAL AUDITOR
Effective Date: TBA
Reports to: SENIOR INTERNAL AUDITOR
Department: Finance & Accounts
Location: Enugu
Date: 10/07/2025
Job Summary:
Duties/Responsiblities:
- Responsible for documenting audit procedures following the department’s audit method
- Perform risk assessment of the assigned department or functional area within the required time frame
- Responsible for establishing risk-based audit programs
- Collaborate with the Head of Internal Audit to determine the scope of review
- Carry out an appraisal to determine the suitability of the internal control design
- Perform audit testing on specified areas to identify issues and report dimensions of risk
- Responsible for maintaining electronic work papers (using data analytics) and evidence to support findings and recommendations
- Responsible for communicating audit findings and suggestions to all levels of management
- Provide quality audit reports with succinct, practical, and workable suggestions that reflect the context in which the business operates
- Advance on the existing internal audit methods and programs to tackle all the key business risks
Required Skills
- Proficient in Microsoft Office Programs (Outlook, Word, Excel, PowerPoint, and Access)
- Knowledge of SAP and Data Analytics software, including ACL or IDEA, is an added advantage
- Excellent Communication skills, both written and verbal, towards all stakeholders
- A very robust and good interpersonal skills to develop relationships, interact with teams, and promote open communication among teams
- A creative thinker, innovative, and problem-solving skills, with robust risk awareness and thorough understanding of processes, policies, and procedures, and of course, the control process
- Ability to identify problems and prioritize situations that require urgent attention
Experience & Qualification
- A minimum of a Bachelor’s degree in Accounting, Finance, Economics, or Business Administration
- Advanced certifications such as ACA (ICAN), ACCA, CIA, CPA, M.Sc., MBA
- A minimum of three (3) years industry-relevant and hands-on experience
- 3 years of work experience in a finance or internal audit department of a global audit firm (such as the Big 4)
- Advanced knowledge of internal controls across the various business cycles (e.g., finance reporting, audit reporting, etc
- Previous experience in the Aviation industry is an added advantage
Salary
- Very Competitive
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience,Location and qualifications to careers@flyunitednigeria.com
Job Duties
Job title: Financial Accountant
Effective Date: TBA
Reports to: Senior Financial Accountant
Department: Finance & Accounts
Location: Enugu
Date: 21/06/2025
Job Summary:
Duties/Responsiblities:
- Maintain and reconcile general ledger accounts
- Post journal entries and ensure proper documentation and coding
- Review trial balance for accuracy and resolve discrepancies
- Perform month-end closing activities including accruals, prepayments, and reconciliations
- Support year-end audits with required schedules and documentation
- Analyze variances between actual results and budget/forecast
- Ensure compliance with accounting standards, tax laws, and internal policies
- Monitor and maintain internal financial controls and processes
- Shall collate and prepare schedule of VAT & WHT Payable due for payment to Taxauthorities each month
- Handle accounting for aircraft leases (IFRS 16), fuel costs, and maintenancereserves
- Monitor foreign exchange gains/losses related to USD-denominated transactions
- Perform any other tasks as may be assigned by your Line Manager.
Required Skills
- Proficiency in ERP systems (SAP, Tally,Odoo or similar).
- Strong Excel skills (financial modeling, reconciliations).
- Analytical mindset with attention to detail.
- Ability to meet deadlines and work in a fast-paced environment.
- Experience with multi-currency and intercompany accounting
- Knowledge of airline industry financial flows (e.g., revenue recognition, fuel hedging, lease accounting).
- Strong interpersonal skills and ability to collaborate across departments (e.g., commercial, engineering, operations).
Experience & Qualification
- Bachelor’s degree in Accounting, Finance, or a related field.
- ACA, ACCA, or equivalent certification.
- 4 -6 years of relevant accounting experience (aviation industry experience preferred).
- Strong understanding of financial statements and general accounting principles.
Salary
- Very Competitive
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience,Location and qualifications to careers@flyunitednigeria.com
Job Duties
Job title: Accounts Payable Accountant
Effective Date: TBA
Reports to: Senior Financial Accountant
Department: Finance & Accounts
Location: Enugu
Date: 08/07/2025
Job Summary:
Duties/Responsiblities:
- Receive, review, and verify vendor invoices for accuracy and compliance with purchase orders and contracts.
- Ensure correct coding and cost center allocation (e.g., by aircraft, route, orstation).
- Perform three-way matching of invoice, purchase order, and receipt. Payments
- Prepare and schedule vendor payments (ACH, wire transfers, cheques).
- Ensure timely payments and capture early payment discounts.
- Handle urgent or ad-hoc payment requests (e.g., AOG – aircraft on ground scenarios).
- Maintain up-to-date vendor records and payment terms.
- Reconcile vendor statements and resolve discrepancies or disputes.
- Liaise with procurement and operational departments to verify services rendered
- Reconcile AP sub-ledger to general ledger balances monthly.
- Generate AP aging reports and support cash flow forecasting.
- Record accruals for unbilled services at month-end
Compliance and Controls
- ∙Ensure all payments are authorized in line with the company’s delegation ofauthority.
- Assist with audit requests and ensure documentation is filed properly.
- Perform any other tasks as may be assigned by your Line Manager.
Required Skills
- Strong attention to detail and organizational skills.
- Proficiency in ERP systems (SAP, Tally, Odoo or similar).
- Excel proficiency (pivot tables, VLOOKUP, reconciliation templates).
- Good communication skills to liaise with vendors and internal departments.
- Experience working with multi-currency transactions.
- Ability to work under pressure and meet tight deadlines
Experience & Qualification
- Bachelor’s degree in Accounting, Finance, or a related field.
- ACA, ACCA, is a must.
- 4 -6 years of relevant accounting experience (aviation industry experience preferred).
- Strong understanding of financial statements and general accounting principles.
- Minimum 3–4 years of accounts payable experience (aviation or transport industry preferred).
- Familiarity with aviation-specific payables (fuel, maintenance, airport fees) is a plus.
Salary
- Very Competitive
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience,Location and qualifications to careers@flyunitednigeria.com
Job Duties
Job title: Admin Manager
Effective Date: TBA
Reports to: Director of Administration
Department: Admin
Location: Lagos
Date: 08/07/2025
Job Summary:
The Administrative Manager supervises the company’s Admin operations and leads the support staff team. A critical element of this position is identifying key areas of improvement and implementing solutions. Success in this role will be exhibited by the timely and efficient delivery of all Admin work, enabling the company to meet its goals and objectives.
Duties/Responsiblities:
- Plan, coordinate and manage all administrative procedures and systems.
- Administers use of facilities, equipment and space, maintains and repairs all existing facilities and equipment.
- Manage and coordinate all protocols and services for the staff and guests
- Coordinate and manage the company vehicles and drivers
- Coordinate and manage staff itineraries, visa applications, flight itineraries, hotel reservations etc.
- Manage and ensure the company’s properties- offices, guest houses and apartments are in good condition always.
- Coordinates and assembles confidential information.
- Supervising the day-to-day operations of the administrative department and staff members
- Developing, reviewing, and improving administrative systems, standard operating procedures (SOPs)
- Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained
- Working with the accounting and management teams to set budgets, monitor spending and other expenses
- Keep abreast with all organizational changes and business developments
- Purchase new materials as needed
- Collecting, organizing and storing information using computers and filing systems
- Overseeing and tracking the progress of special projects towards company goals
- Organize management meetings, other official meetings of the company and entertainment.
- Maintains working relationships and communicates with all departments
- Any other job that might be assigned by the Director of Administration
Required Skills
- Excellent verbal and written communication
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Proficient with Microsoft Office Suite or related software.
Experience & Qualification
- HND or B.Sc. in any Business Administration, or equivalent in a relevant field
- A higher degree will be an added advantage.
- A minimum of 3 years’ experience in a Senior Administration role
- Knowledge of the aviation industry will be an added advantage
- Must be able to work late hours and multi-task.
Salary
- Very Competitive
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience,Location and qualifications to careers@flyunitednigeria.com
Job Duties
Job title: Admin Assistant
Effective Date: TBA
Reports to: Admin Manager
Department: Admin
Location: LAGOS
Date: 21/06/2025
Job Summary:
A highly organized, detail-oriented, and proactive Administrative Assistant to provide comprehensive support to our team. The successful candidate will manage office operations, maintain accurate records, handle petty cash, monitor company resources, ensure a smooth working environment, and support Admin functions.
Duties/Responsiblities:
Procurement and Inventory Management
- Purchase and maintain adequate stock levels of stationery, office supplies, and other materials.
- Monitor and record usage to ensure optimal levels.
- Maintain vendor relationships and negotiate prices when necessary.
- Ensure timely delivery of ordered items. Petty Cash Management
- Maintain and manage petty cash funds according to company policies.
- Keep accurate, up-to-date records of petty cash transactions.
- Retire petty cash timely to avoid office cash shortages.
- Ensure petty cash is reconciled monthly.
Fuel and Diesel Management
- Monitor and record diesel and fuel consumption for company equipment.
- Ensure efficient usage and report discrepancies or suspicious activity.
- Maintain fuel consumption records
Asset Management
- Conduct regular inventory of company property, including furniture, equipment, and supplies.
- Monitor and prevent theft, misuse, or damage.
- Maintain accurate records of company assets.
Issue Escalation
- Identify operational issues affecting the office.
- Escalate issues to management promptly.
- Follow up on resolutions and provide feedback.
Utility Management
- Process EEDC electric recharge and ESWAMA payments timely.
- Maintain accurate payment records.
- Ensure uninterrupted utility services.
Office Maintenance
- Ensure the office environment is clean, organized, and conducive.
- Coordinate maintenance, repairs, and renovations.
- Report maintenance issues to management.
Security Oversight
- Verify security personnel attendance daily.
- Report security concerns or breaches.
Facilities Management
- Identify damaged or malfunctioning equipment (lights, ACs, chairs, tables, water dispensers).
- Send repair requests to management or vendors.
- Coordinate new purchases or replacements.
HR Support
- Assist in sourcing CVs for recruitment.
- File employee documents accurately and maintain confidentiality.
- Carry out any other assignments given by your Line manager
Experience & Qualification
- HND or B. Sc. in any Social Science course or Art
- Minimum 2 years of experience in administrative support.
- Strong organizational, communication, and problem-solving skills.
- Knowledge of clerical and administrative procedures and systems such as filing and record- keeping
- Ability to work independently.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Proactive and solution-oriented.
- Excellent time management.
- Attention to detail.
- Strong interpersonal skills.
- Ability to multitask
Salary
- Very Competitive
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience, Location and qualifications to careers@flyunitednigeria.com
Job Duties
Job title: Admin Officer
Effective Date: TBA
Reports to:DA & HR
Department: Admin
Location: LAGOS & ENUGU
Date: 21/06/2025
Job Summary:
A highly organized, detail-oriented, and proactive Administrative Officer to provide comprehensive support to our team. The successful candidate will manage office operations, maintain accurate records, handle petty cash, monitor company resources, ensure a smooth working environment, and support HR functions.
Duties/Responsiblities:
Procurement and Inventory Management
- Purchase and maintain adequate stock levels of stationery, office supplies, and other materials.
- Monitor and record usage to ensure optimal levels.
- Maintain vendor relationships and negotiate prices when necessary.
- Ensure timely delivery of ordered items. Petty Cash Management
- Maintain and manage petty cash funds according to company policies.
- Keep accurate, up-to-date records of petty cash transactions.
- Retire petty cash timely to avoid office cash shortages.
- Ensure petty cash is reconciled monthly.
Fuel and Diesel Management
- Monitor and record diesel and fuel consumption for company equipment.
- Ensure efficient usage and report discrepancies or suspicious activity.
- Maintain fuel consumption records
Asset Management
- Conduct regular inventory of company property, including furniture, equipment, and supplies.
- Monitor and prevent theft, misuse, or damage.
- Maintain accurate records of company assets.
Issue Escalation
- Identify operational issues affecting the office.
- Escalate issues to management promptly.
- Follow up on resolutions and provide feedback.
Utility Management
- Process EEDC electric recharge and ESWAMA payments timely.
- Maintain accurate payment records.
- Ensure uninterrupted utility services.
Office Maintenance
- Ensure the office environment is clean, organized, and conducive.
- Coordinate maintenance, repairs, and renovations.
- Report maintenance issues to management.
Security Oversight
- Verify security personnel attendance daily.
- Report security concerns or breaches.
Facilities Management
- Identify damaged or malfunctioning equipment (lights, ACs, chairs, tables, water dispensers).
- Send repair requests to management or vendors.
- Coordinate new purchases or replacements.
HR Support
- Assist in sourcing CVs for recruitment.
- File employee documents accurately and maintain confidentiality.
- Carry out any other assignments given by your Line manager
Experience & Qualification
- HND or B. Sc. in any Social Science course or Art
- Minimum 2 years of experience in administrative support.
- Strong organizational, communication, and problem-solving skills.
- Knowledge of clerical and administrative procedures and systems, such as filing and record-keeping
- Ability to work independently.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Proactive and solution-oriented.
- Excellent time management.
- Attention to detail.
- Strong interpersonal skills.
- Ability to multitask
Salary
- Very Competitive
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience,Location and qualifications to careers@flyunitednigeria.com
Job Duties
Job title: TECHNICAL STORES OFFICER
Effective Date: TBA
Reports to: Technical Stores Supervisor
Department: Engineering & Maintenance
Location: LAGOS
Date: 17/06/2025
Duties/Responsiblities:
- Receive and Inspect Stocks to ascertain if it conforms to the Purchase Order
- Prepare Goods Receive Note (GRN)
- Stock Inventory Control
- Issuing out of Items to necessary Departments according to Stores Procedures (FIFO,LEFO)
- Monitors Shelf Life of Items
- Prepare Items for Export
- Periodic Rotation of Wheels
- Monitoring of Calibration Due Date for all Calibrated Tools.
- Liaise with Procurement Department to Fast Track AOG items and quick Dispatch of Export
Experience & Qualification
- Diploma in Engineering/Sciences/Arts or equivalent;
- At least 2 years as a certified Technical Store Officer in an Airline/AMO
Salary
- Very Competitive
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications with the job title “technical Stores” to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Boeing 737-800 B1 & B2 Engineers
Effective Date: TBA
Reports to: Line Maintenance Manager
Department: Engineering & Maintenance
Location: LAGOS
Date: 17/06/2025
Duties/Responsiblities:
- Responsible for the safe and efficient maintenance, repair, modification and certification of Boeing 737 NG aircraft and related components, making sure that they meet the regulatory requirements and standards.
- Assign and carry out inspections, repair, replacements, and modifications to the aircraft and related systems, while assuring the tasks are performed to company standards and targets.
- Manage the team of Technicians and review work procedures and standards to ensure effectiveness.
- To supervise a maintenance team, perform inspections and certify maintenance work carried out on company/third party aircraft in line with
regulatory requirements and company standards to uphold high safety standards and scheduling integrity - Liaise with the CAMO, MCC, and contracted MRO’s as necessary.
- To perform and issue all necessary maintenance records and reports (CRS, Technical Log Book, Technical Delay Reports, Daily Status).
- To ensure that aircrafts are maintained in accordance with up-to-date aircraft manuals and MOE.
- To use necessary tools and equipment for aircraft maintenance and ensure that all tools and equipment are serviceable and calibrated.
- To ensure that all parts are serviceable and effective which are used on the aircraft.
- To order necessary components and consumable parts which are used for repairs, defect rectification and scheduled maintenance checks.
- To join flights for trouble shooting and inflight inspections of aircraft system failures in case of need.
- Perform both line and base maintenance tasks , inspections and rectifications.
Required Skills/Abilities
- Assign, carry out and certify inspections, repair, components replacement and modification tasks on aircraft, aircraft components and aircraft systems.
- Daily planning of own tasks, allocate tasks to the Technician.
- Assess defects on aircraft, rectify and Certify within the limitation of company approval in accordance with standard operating procedures.
- Allocation and supervision of tasks and activities assigned to Junior Engineers and technician.
- Communicate with internal/external customers to give and receive information on assigned duties, progress status.
- Make decision on resources allocation and team tasks in line with standard operating procedures.
- Ensure tasks are performed to meet company standards and targets.
- Review work procedures and standards and propose improvements to procedures to ensure effectiveness.
- Identify and request the required aircraft parts.
- Report incidents / accident occurrences as per company procedures
- Ensure that maintenance tasks are recorded accurately & signed for to maintain correct & up to date aircraft history /data.
- Adhere to the company safety, health and environmental policy.
Experience & Qualification
- Diploma in the relevant engineering discipline (Mechanical/EIectricaI/ Aeronautical/lnstrumentation).
- At least 5 years aircraft maintenance experience, 3 of them performing and certifying maintenance tasks on B737NG Aircraft.
- Valid NCAA AME License (Bl/B2) with B737NG Aircraft / CFM56 Engines Endorsement or equivalent.
- In-depth knowledge on aircraft systems.
- In-depth Knowledge of Aviation Legislation/ReguIations.
- Proficiency in computer applications and MRO system.
- Ability to interpret technical data.
- Inspection and troubleshooting technique.
- Supervisory skills
- Good Knowledge of Industrial Safety Standards
- Human factors knowledge
Salary
- Very competitive
Apply to: Interested candidates should submit Interested and qualified candidates should send their CV to: careers@flyunitednigeria.com using “BOEING 737 NG ENGINEER” as the subject of the mail
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Driver
Effective Date: TBA
Reports to: Station Manager
Department: Ground Operations
Location: Maiduguri, Bauchi, Yola, Sao Tome
Job Summary
The Driver shall be responsible for driving staff on official assignments and delivering packages to clients in a timely manner, working on nights and weekends and ensuring that vehicles are always ready for use, among other duties. The Driver will be in charge of driving, maintenance, cleanliness and safety of the office vehicle & will be assigned the responsibility of exercising efficient and effective handling of the office vehicle.
Duties/Responsiblities:
- Transporting Staff and goods on official assignments, especially around the airports and environs. hotels and vice versa.
- Carrying out vehicle maintenance checks.
- Maintaining high personal hygiene including wearing well maintained official uniform Delivering messages and packages in a timely manner.
- Picking up staff, office purchases or other administrative needs.
- Utilizing navigation apps to find the most optimal route.
- Interacting with staff and the public in a professional conduct.
- Working at odd times and on weekends.
- Maintaining an organized travel schedule.
- Ensuring that vehicles have sufficient fuel and are always ready for use.
- Arranging for vehicle repairs when necessary.
- Updating monthly vehicle log book and other records.
- Driving a variety of vehicles, including cars, buses and trucks when necessary
- Any other duties as may be assigned by the Station Manager from time to time.
Required Skills/Abilities
- Must have extensive knowledge of the operating local area
- Must be physically fit to be able to lift objects
- Excellent organizational and time management skills
- Must have knowledge of dangerous goods and how to handle them
- Must have excellent interpersonal skills
- Must have a high sense of punctuality
- Must be a good team player Good verbal communication
- Must be proficient in the use of GPS devices
Experience & Qualification
- Relevant educational qualifications are WAEC, SSCE, GCE, OND, NCE etc.
- Must have a valid driver’s license
- Not less than one (1) year driving experience
Physical Qualification
- May be required to work late hours
- Must be physically fit and agile
- Must be able to lift up to 15 pounds at times.
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Customer Service/Ticketing Agent
Effective Date: TBA
Reports to: Station Manager
Department: Ground Operations
Location: Maiduguri, Bauchi, Yola,Sao Tome
Job Summary
The Customer service/ticketing agent provides all necessary help and support to passengers as required, which may include check in, baggage processing, reservations and ticketing, boarding of flights, provide special passenger assistance, handle customer complaints and other duties as assigned.
Duties/Responsiblities:
Supervisory Responsibilities:
- Assists in the daily workflow of the department.
- Provides constructive and timely performance evaluations.
- Handles customer enquiries and complaints in accordance with company policy.
- Performs other related duties as assigned.
Duties/Responsibilities:
- Assisting customers through all procedures related to arrivals & departures by completing the following activities:
- Making reservations across the counter.
- Selling of tickets & excess baggage allowance.
- Checking in customers by maintaining a high level of check-in procedures by always being professional, courteous and smiling.
- Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
- Responding to all customer queries over the phone.
- Ensuring that all customers are onboard for a smooth and on-time departure.
- On arrival into a destination, to assist with any arrival issues that may arise including: Damaged or missing baggage complaints. Completing all necessary reports where this is the case.
- Comply to United Nigeria Standard Operating Procedures (SOPs)
- Maintain the highest standards of safety and security at all times
- Other responsibilities assigned by management that pertain to overall customer experience whilst on the ground.
Required Skills/Abilities
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Experience & Qualification
- Minimum of HND or Bachelor’s degree
- At least three years related experience required.
- Current customer service or customer relation management certification preferred.
Physical Qualification
Prolonged periods of standing, sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Station Manager
Effective Date: TBA
Reports to: Head Ground Operations
Department: Ground Operations
Location: Maiduguri, Bauchi, Yola, Sao Tome
Job Summary
The Station Manager is to ensure on-time performance of all domestic, Regional and international flights, transit passenger, baggage, cargo and aircraft activities with the highest standard of service and efficiency rendered to passengers and customers of the airlines with safety, security and on-time departure being top priority.
Duties/Responsiblities:
- Oversees all aspects of the station’s operations ensuring safe, punctual, efficient and smooth operations.
- Assumes direct responsibility for his Station Agents, Customer Service Agent, Security Staff, Ticketing and Reservation Officers, Dispatcher, Ramp Agent, Driver, and Catering Officer) Checkin Agent and Baggage Handlers etc)
- Directs all activities related to Station Operations and Coordinates all functions to ensure superior customer service, operational integrity, and positive employee relations.
- Develops schedules ensuring cost compliance and allocating needed resources
- Ensures customer service representatives are fully trained, and knowledgeable and provide superior customer service.
- Ensures compliance with all UNA Ground Operation Manuals, Load Manuals, Station Manuals and other documents relevant to the management of the station.
- Ensures compliance with International, Federal, State and Local Aviation Regulations
- Identifies and manages station problems, investigates and provides recommendations for operational efficiency for Management
- Makes yearly plans and budgets for the station. Negotiates and manages airport-specific contracts, and quotations and follows up service compliance in accordance with the existing contracts.
- Initiates service recovery efforts in the event of operations irregularities in cooperation with Operational Dispatch.
- Verifies and approves all station-related invoices and reports any mistakes accordingly.
- Involves in station staff recruitment, initiatives disciplinary hearings, training, development and motivational exercises for station staff
- Provides leadership and guidance to the ground handling agents and UNA staff
- Represents UNA at all Airport related functions, and meetings and liaise with the airport authority and governmental offices.
- Ensures company brand and values compliance
- Ensures weekly meetings with the station team
- Ensures team in the station
- Complete quarterly and annual appraisal and staff assessment and make recommendations and submit to the HR Dept.
- Maintain excellent relationships with Aviation Authorities-NCAA, FAAN, NAMA and NIMET and others-bankers, hotels, car hires etc
- submit to FAAN, NAMA, and NCAA all relevant official documents required by regulation.
- Performs any other duties that may be assigned by management from time to time.
Required Skills/Abilities
- Strong customer service skills
- Knowledge of Nig.CARs
- Knowledge of Ground Handling Operations will be of advantage especially dangerous goods, IATA etc.
- Ability to develop working partnerships with all departments and other airlines at the airport
- Analytical and forward-looking
- Technical expertise – mastery of job-related knowledge, skills and abilities
- Adaptability
- Persuasive
- Team player
- Anticipation and prioritization abilities
- Must be very meticulous with eyes for details.
- Must have Leadership and motivational skills
- Directing and developing staff
- Relationship-building skills
- Interpersonal skills
Experience & Qualification
- HND or B.Sc. in any discipline
- A higher degree will be an added advantage.
- Must be able to work late hours and multi-task.
- A minimum of three to four (3-4) years’ experience in this role or related capacity.
- Must be comfortable working under extreme pressure
- Must be smart enough to take critical decisions within very short time limit.
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Human Resource Manager
Effective Date: TBA
Reports to:Director of Administration
Department:Human Resources & Admin
Location: TBN
Job Summary
The successful candidate will have a deep understanding of the aviation industry, its regulations, and the unique needs of pilots and how to recruit, retain and manage them. This role will focus on creating a supportive environment that fosters safety, well-being, and performance excellence among our pilots. The role of the HRM will however cover all other categories of staff in a typical airlines operations company.
Duties/Responsiblities:
- Pilot Recruitment and Selection: Develop and implement effective recruitment strategies to attract top talent, ensuring compliance with aviation regulations and industry standards.
- Licensing and Certification Management: Oversee the management of pilot licenses, certifications, and medical records, ensuring all pilots meet regulatory requirements
- Training and Development: Collaborate with training teams to design and deliver programs that enhance pilot skills, knowledge, and safety awareness
- Fatigue Risk Management: Implement and monitor fatigue management policies, ensuring pilots receive adequate rest and downtime
- Safety Culture Promotion: Foster a strong safety culture, encouraging open reporting and proactive risk management.
- Employee Well-being: Develop and implement programs supporting pilots’ physical and mental well-being, recognizing the unique demands of their role
- Regulatory Compliance: Ensure HR practices comply with aviation regulations, industry standards, and company policies.
- Performance Management: Develop and implement performance management systems, addressing pilot performance, and identifying areas for improvement
- Communication and Support: Provide guidance, support, and communication to pilots, management, and other stakeholders on HR-related matters
- Data Analysis and Reporting: Analyze HR data, providing insights to inform business decisions, improve pilot management, and enhance safety
- Carry out any other assignments given by the Line Manager
Experience & Qualification
- Bachelor’s degree in Human Resources, Aviation, or a related field
- Minimum 5 years of HR experience in the aviation industry
- In-depth knowledge of aviation regulations, industry standards, and pilot licensing requirements
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Senior CAMO Engineer
Effective Date: TBA
Reports to: CAMO Manager
Department: Maintenance & Engineering
Location: TBN
Job Summary
We are seeking an experienced Senior CAMO Engineer who will be responsible for ensuring the airworthiness of our aircraft fleet by planning, coordinating, and monitoring maintenance activities. This includes advance planning of maintenance tasks, liaison with departments, notification of maintenance requirements, preparation of work scopes and spare parts requirements, review of technical documents, and maintenance of accurate records and logs.
Duties/Responsiblities:
- Ensuring advance planning of all required maintenance on aircraft or aircraft components so as to ensure that all maintenance is accomplished within the intervals specified in the approved maintenance programme.
- Liaison with appropriate departments to make aircraft required for maintenance available at the appropriate time
- Notifying the appropriate departments of aircraft or component maintenance requirement well in advance to facilitate planning for the necessary equipment and manpower resources
- Prepares work scopes/package for heavy maintenance checks/inspections called up in the process of the implementation of approved maintenance programme and advising the Store officer as to provide the spare parts requirement for upcoming inspections.
- Reviews applicable ADs, SBs and other technical documents for implementation.
- Maintaining a correct computerized aircraft and component maintenance status.
- Maintaining a correct computerized Engines and APU LLP status.
- Ensure complete and correct updating of the Aircraft, Engine and APU logbooks
- Maintaining a correct status of compliance for all accomplished airworthiness directives and manufacturers’ service bulletins or letters.
- Ensures that the revision status of the manual/documents agrees with that of the manufacturers and vendors
- Prepare aircraft documents for NCAA C of A renewals when due
- Issues a weekly forecast of required maintenance activities rolling on a monthly cycle and also issues a quarterly and yearly maintenance schedule to all concerned
- Carry out airworthiness review on UNA fleet Bi-annually
- Carry out any other assignments given by your Line Manager
Experience & Qualification
- Bachelor’s degree in Mechanical Engineering, or equivalent
- Minimum of 3 years experience in aircraft maintenance planning and coordination
- Hold a valid CAMO Engineer license or equivalent
- Strong knowledge of aircraft maintenance regulations, including NCAA requirements
- Experience with aircraft maintenance planning software and systems
- Excellent planning, organizational, and communication skills
- Ability to work effectively with various departments and stakeholders
- Strong analytical and problem-solving skills
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Senior CAMO Engineer
Effective Date: TBA
Reports to: CAMO Manager
Department: Maintenance & Engineering
Location: TBN
Job Summary
We are seeking an experienced Senior CAMO Engineer who will be responsible for ensuring the airworthiness of our aircraft fleet by planning, coordinating, and monitoring maintenance activities. This includes advance planning of maintenance tasks, liaison with departments, notification of maintenance requirements, preparation of work scopes and spare parts requirements, review of technical documents, and maintenance of accurate records and logs.
Duties/Responsiblities:
- Ensuring advance planning of all required maintenance on aircraft or aircraft components so as to ensure that all maintenance is accomplished within the intervals specified in the approved maintenance programme.
- Liaison with appropriate departments to make aircraft required for maintenance available at the appropriate time
- Notifying the appropriate departments of aircraft or component maintenance requirement well in advance to facilitate planning for the necessary equipment and manpower resources
- Prepares work scopes/package for heavy maintenance checks/inspections called up in the process of the implementation of approved maintenance programme and advising the Store officer as to provide the spare parts requirement for upcoming inspections.
- Reviews applicable ADs, SBs and other technical documents for implementation.
- Maintaining a correct computerized aircraft and component maintenance status.
- Maintaining a correct computerized Engines and APU LLP status.
- Ensure complete and correct updating of the Aircraft, Engine and APU logbooks
- Maintaining a correct status of compliance for all accomplished airworthiness directives and manufacturers’ service bulletins or letters.
- Ensures that the revision status of the manual/documents agrees with that of the manufacturers and vendors
- Prepare aircraft documents for NCAA C of A renewals when due
- Issues a weekly forecast of required maintenance activities rolling on a monthly cycle and also issues a quarterly and yearly maintenance schedule to all concerned
- Carry out airworthiness review on UNA fleet Bi-annually
- Carry out any other assignments given by your Line Manager
Experience & Qualification
- Bachelor’s degree in Mechanical Engineering, or equivalent
- Minimum of 3 years experience in aircraft maintenance planning and coordination
- Hold a valid CAMO Engineer license or equivalent
- Strong knowledge of aircraft maintenance regulations, including NCAA requirements
- Experience with aircraft maintenance planning software and systems
- Excellent planning, organizational, and communication skills
- Ability to work effectively with various departments and stakeholders
- Strong analytical and problem-solving skills
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: SENIOR CAMO Engineer
Effective Date: TBA
Reports to: CAMO Manager
Department: Engineering & Maintenance
Location: LAGOS
Date: 17/06/2025
Job Summary
Duties/Responsiblities:
- Ensuring advance planning of all required maintenance on aircraft or aircraft components so as to ensure that all maintenance is accomplished within the intervals specified in the approved maintenance programme.
- Liaison with appropriate departments to make aircraft required for maintenance available at the appropriate time.
- Notifying the appropriate departments of aircraft or component maintenance requirement well in advance to facilitate planning for the necessary equipment and manpower resources.
- Prepares work scopes/package for heavy maintenance checks/inspections called up in the process of the implementation of approved maintenance programme and advising the Store officer as to provide the spare parts requirement for upcoming inspections.
- Reviews applicable ADs, SBs and other technical documents for implementation
- Maintaining a correct computerized aircraft and component maintenance status.
- Maintaining a correct computerized Engines and APU LLP status.
- Ensure complete and correct updating of the Aircraft, Engine and APU logbooks.
- Maintaining a correct status of compliance for all accomplished airworthiness directives and manufacturers’ service bulletins or letters.
- Ensures that the revision status of the manual/documents agrees with that of the manufacturers and vendors.
- Prepare aircraft documents for NCAA C of A renewals when due.
- Issues a weekly forecast of required maintenance activities rolling on a monthly cycle and also issues a quarterly and yearly maintenance schedule to all concerned
- Carry out airworthiness review on UNA fleet Bi-annually
Required Skills/Abilities
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills
- Excellent sales and negotiation skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Experience & Qualification
- Degree in Engineering/Sciences or equivalent
- At least 5 years as a CAMO/Planning Engineer or officer in an Airline/AMO
Physical Requirements
- Must be able to use ladders, work stands, lifts, etc. and be able to work on all areas of the aircraft that may require access during performance of duties
- Must be comfortable working at heights and confined spaces.
- Physical exertion such as: pulling, pushing, reaching, bending, standing, walking and light liftingof boxes, bags, files and electronic equipment
- Must not have any medical conditions that preclude certification of aircraft run/taxi of company aircraft and vehicles
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: CAMO Engineer
Effective Date: TBA
Reports to: CAMO Manager
Department: Engineering & Maintenance
Location: TBA
Date: 03/06/2025
Job Summary
Duties/Responsiblities:
- Ensuring advance planning of all required maintenance on aircraft or aircraft components so asto ensure that all maintenance is accomplished within the intervals specified in the approvedmaintenance programme.
- Liaison with the CAMO Manager for the plan to make aircraft required for maintenance availableat the appropriate time.
- Notifying the CAMO Manager as to aircraft or component maintenance requirement well inadvance to facilitate planning for the necessary equipment and manpower resources.
- Preparing work package for the inspection called up in the process of the implementation ofapproved maintenance programme and advising the Store officer as to provide the spare partsrequirement for upcoming inspections.
- The daily update of the Inspection Status board and the weekly distribution of the same to the designated management staff.
- The regular update of the computerized maintenance planning sheet and a weekly printing and distribution as required.
- The regular update of the computerized Aircraft Component status history and a monthly print out of the same to monitor component life.
- Systematic filing of the aircraft technical log and worksheet and proper arrangements of the file to make location of documents easy as well processing the information contained in the aircrafttechnical log and completed worksheets into the Aircraft, Engine and Propeller logbooks as appropriate.
- The keeping and complete updating of the Aircraft, Engine and APU log books.
- Maintaining a record of compliance for all accomplished airworthiness directives andmanufacturers’ service bulletins or letters.
- Ensures that the revision status of the manual/documents agrees with that of the manufacturersand vendors.
- Prepare aircraft documents for NCAA C of A renewals when due.
- The Planner issues a weekly forecast of required maintenance activities rolling on a monthly cycle and also issues a yearly maintenance schedule to all concerned.
- Ensuring advance planning of all required maintenance on aircraft or aircraft components so as to ensure that all maintenance is accomplished within the intervals specified in the approved maintenance programme.
- Prepares and analyses maintenance forecast to plan all inspections, overhauls, AD Compliance,SB/EO compliance and other maintenance requirements for Airframes, Engines, Landing Gears, APUs, Components etc, in accordance with NCARs.
- To review and maintain the SB and AD status of each aircraft and review the planned incorporation to ensure that spares required will be available.
- To track, maintain and monitor STC (Supplemented Type certificate) ICA (Instruction fo Continuing Airworthiness) and LDND (Last Done Next Due) Bec
Required Skills/Abilities
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills
- Excellent sales and negotiation skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Experience & Qualification
- Degree in Engineering/Sciences or equivalent
- At least 3 years as an experienced Planning Officer in an Airline/AMO
Physical Requirements
- Must be able to use ladders, work stands, lifts, etc. and be able to work on all areas of the aircraft that may require access during performance of duties
- Must be comfortable working at heights and confined spaces.
- Physical exertion such as: pulling, pushing, reaching, bending, standing, walking and light liftingof boxes, bags, files and electronic equipment
- Must not have any medical conditions that preclude certification of aircraft run/taxi of company aircraft and vehicles
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Driver
Effective Date: TBA
Reports to: Station Manager
Department: Ground Operations
Location: Maiduguri, Bauchi, Yola, Sao Tome
Job Summary
The Driver shall be responsible for driving staff on official assignments and delivering packages to clients in a timely manner, working on nights and weekends and ensuring that vehicles are always ready for use, among other duties. The Driver will be in charge of driving, maintenance, cleanliness and safety of the office vehicle & will be assigned the responsibility of exercising efficient and effective handling of the office vehicle.
Duties/Responsiblities:
- Transporting Staff and goods on official assignments, especially around the airports and environs. hotels and vice versa.
- Carrying out vehicle maintenance checks.
- Maintaining high personal hygiene including wearing well maintained official uniform Delivering messages and packages in a timely manner.
- Picking up staff, office purchases or other administrative needs.
- Utilizing navigation apps to find the most optimal route.
- Interacting with staff and the public in a professional conduct.
- Working at odd times and on weekends.
- Maintaining an organized travel schedule.
- Ensuring that vehicles have sufficient fuel and are always ready for use.
- Arranging for vehicle repairs when necessary.
- Updating monthly vehicle log book and other records.
- Driving a variety of vehicles, including cars, buses and trucks when necessary
- Any other duties as may be assigned by the Station Manager from time to time.
Required Skills/Abilities
- Must have extensive knowledge of the operating local area
- Must be physically fit to be able to lift objects
- Excellent organizational and time management skills
- Must have knowledge of dangerous goods and how to handle them
- Must have excellent interpersonal skills
- Must have a high sense of punctuality
- Must be a good team player Good verbal communication
- Must be proficient in the use of GPS devices
Experience & Qualification
- Relevant educational qualifications are WAEC, SSCE, GCE, OND, NCE etc.
- Must have a valid driver’s license
- Not less than one (1) year driving experience
Physical Qualification
- May be required to work late hours
- Must be physically fit and agile
- Must be able to lift up to 15 pounds at times.
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Customer Service/Ticketing Agent
Effective Date: TBA
Reports to: Station Manager
Department: Ground Operations
Location: Maiduguri, Bauchi, Yola,Sao Tome
Job Summary
The Customer service/ticketing agent provides all necessary help and support to passengers as required, which may include check in, baggage processing, reservations and ticketing, boarding of flights, provide special passenger assistance, handle customer complaints and other duties as assigned.
Duties/Responsiblities:
Supervisory Responsibilities:
- Assists in the daily workflow of the department.
- Provides constructive and timely performance evaluations.
- Handles customer enquiries and complaints in accordance with company policy.
- Performs other related duties as assigned.
Duties/Responsibilities:
- Assisting customers through all procedures related to arrivals & departures by completing the following activities:
- Making reservations across the counter.
- Selling of tickets & excess baggage allowance.
- Checking in customers by maintaining a high level of check-in procedures by always being professional, courteous and smiling.
- Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
- Responding to all customer queries over the phone.
- Ensuring that all customers are onboard for a smooth and on-time departure.
- On arrival into a destination, to assist with any arrival issues that may arise including: Damaged or missing baggage complaints. Completing all necessary reports where this is the case.
- Comply to United Nigeria Standard Operating Procedures (SOPs)
- Maintain the highest standards of safety and security at all times
- Other responsibilities assigned by management that pertain to overall customer experience whilst on the ground.
Required Skills/Abilities
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Experience & Qualification
- Minimum of HND or Bachelor’s degree
- At least three years related experience required.
- Current customer service or customer relation management certification preferred.
Physical Qualification
Prolonged periods of standing, sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Station Manager
Effective Date: TBA
Reports to: Head Ground Operations
Department: Ground Operations
Location: Maiduguri, Bauchi, Yola, Sao Tome
Job Summary
The Station Manager is to ensure on-time performance of all domestic, Regional and international flights, transit passenger, baggage, cargo and aircraft activities with the highest standard of service and efficiency rendered to passengers and customers of the airlines with safety, security and on-time departure being top priority.
Duties/Responsiblities:
- Oversees all aspects of the station’s operations ensuring safe, punctual, efficient and smooth operations.
- Assumes direct responsibility for his Station Agents, Customer Service Agent, Security Staff, Ticketing and Reservation Officers, Dispatcher, Ramp Agent, Driver, and Catering Officer) Checkin Agent and Baggage Handlers etc)
- Directs all activities related to Station Operations and Coordinates all functions to ensure superior customer service, operational integrity, and positive employee relations.
- Develops schedules ensuring cost compliance and allocating needed resources
- Ensures customer service representatives are fully trained, and knowledgeable and provide superior customer service.
- Ensures compliance with all UNA Ground Operation Manuals, Load Manuals, Station Manuals and other documents relevant to the management of the station.
- Ensures compliance with International, Federal, State and Local Aviation Regulations
- Identifies and manages station problems, investigates and provides recommendations for operational efficiency for Management
- Makes yearly plans and budgets for the station. Negotiates and manages airport-specific contracts, and quotations and follows up service compliance in accordance with the existing contracts.
- Initiates service recovery efforts in the event of operations irregularities in cooperation with Operational Dispatch.
- Verifies and approves all station-related invoices and reports any mistakes accordingly.
- Involves in station staff recruitment, initiatives disciplinary hearings, training, development and motivational exercises for station staff
- Provides leadership and guidance to the ground handling agents and UNA staff
- Represents UNA at all Airport related functions, and meetings and liaise with the airport authority and governmental offices.
- Ensures company brand and values compliance
- Ensures weekly meetings with the station team
- Ensures team in the station
- Complete quarterly and annual appraisal and staff assessment and make recommendations and submit to the HR Dept.
- Maintain excellent relationships with Aviation Authorities-NCAA, FAAN, NAMA and NIMET and others-bankers, hotels, car hires etc
- submit to FAAN, NAMA, and NCAA all relevant official documents required by regulation.
- Performs any other duties that may be assigned by management from time to time.
Required Skills/Abilities
- Strong customer service skills
- Knowledge of Nig.CARs
- Knowledge of Ground Handling Operations will be of advantage especially dangerous goods, IATA etc.
- Ability to develop working partnerships with all departments and other airlines at the airport
- Analytical and forward-looking
- Technical expertise – mastery of job-related knowledge, skills and abilities
- Adaptability
- Persuasive
- Team player
- Anticipation and prioritization abilities
- Must be very meticulous with eyes for details.
- Must have Leadership and motivational skills
- Directing and developing staff
- Relationship-building skills
- Interpersonal skills
Experience & Qualification
- HND or B.Sc. in any discipline
- A higher degree will be an added advantage.
- Must be able to work late hours and multi-task.
- A minimum of three to four (3-4) years’ experience in this role or related capacity.
- Must be comfortable working under extreme pressure
- Must be smart enough to take critical decisions within very short time limit.
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Human Resource Manager
Effective Date: TBA
Reports to:Director of Administration
Department:Human Resources & Admin
Location: TBN
Job Summary
The successful candidate will have a deep understanding of the aviation industry, its regulations, and the unique needs of pilots and how to recruit, retain and manage them. This role will focus on creating a supportive environment that fosters safety, well-being, and performance excellence among our pilots. The role of the HRM will however cover all other categories of staff in a typical airlines operations company.
Duties/Responsiblities:
- Pilot Recruitment and Selection: Develop and implement effective recruitment strategies to attract top talent, ensuring compliance with aviation regulations and industry standards.
- Licensing and Certification Management: Oversee the management of pilot licenses, certifications, and medical records, ensuring all pilots meet regulatory requirements
- Training and Development: Collaborate with training teams to design and deliver programs that enhance pilot skills, knowledge, and safety awareness
- Fatigue Risk Management: Implement and monitor fatigue management policies, ensuring pilots receive adequate rest and downtime
- Safety Culture Promotion: Foster a strong safety culture, encouraging open reporting and proactive risk management.
- Employee Well-being: Develop and implement programs supporting pilots’ physical and mental well-being, recognizing the unique demands of their role
- Regulatory Compliance: Ensure HR practices comply with aviation regulations, industry standards, and company policies.
- Performance Management: Develop and implement performance management systems, addressing pilot performance, and identifying areas for improvement
- Communication and Support: Provide guidance, support, and communication to pilots, management, and other stakeholders on HR-related matters
- Data Analysis and Reporting: Analyze HR data, providing insights to inform business decisions, improve pilot management, and enhance safety
- Carry out any other assignments given by the Line Manager
Experience & Qualification
- Bachelor’s degree in Human Resources, Aviation, or a related field
- Minimum 5 years of HR experience in the aviation industry
- In-depth knowledge of aviation regulations, industry standards, and pilot licensing requirements
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Senior CAMO Engineer
Effective Date: TBA
Reports to: CAMO Manager
Department: Maintenance & Engineering
Location: TBN
Job Summary
We are seeking an experienced Senior CAMO Engineer who will be responsible for ensuring the airworthiness of our aircraft fleet by planning, coordinating, and monitoring maintenance activities. This includes advance planning of maintenance tasks, liaison with departments, notification of maintenance requirements, preparation of work scopes and spare parts requirements, review of technical documents, and maintenance of accurate records and logs.
Duties/Responsiblities:
- Ensuring advance planning of all required maintenance on aircraft or aircraft components so as to ensure that all maintenance is accomplished within the intervals specified in the approved maintenance programme.
- Liaison with appropriate departments to make aircraft required for maintenance available at the appropriate time
- Notifying the appropriate departments of aircraft or component maintenance requirement well in advance to facilitate planning for the necessary equipment and manpower resources
- Prepares work scopes/package for heavy maintenance checks/inspections called up in the process of the implementation of approved maintenance programme and advising the Store officer as to provide the spare parts requirement for upcoming inspections.
- Reviews applicable ADs, SBs and other technical documents for implementation.
- Maintaining a correct computerized aircraft and component maintenance status.
- Maintaining a correct computerized Engines and APU LLP status.
- Ensure complete and correct updating of the Aircraft, Engine and APU logbooks
- Maintaining a correct status of compliance for all accomplished airworthiness directives and manufacturers’ service bulletins or letters.
- Ensures that the revision status of the manual/documents agrees with that of the manufacturers and vendors
- Prepare aircraft documents for NCAA C of A renewals when due
- Issues a weekly forecast of required maintenance activities rolling on a monthly cycle and also issues a quarterly and yearly maintenance schedule to all concerned
- Carry out airworthiness review on UNA fleet Bi-annually
- Carry out any other assignments given by your Line Manager
Experience & Qualification
- Bachelor’s degree in Mechanical Engineering, or equivalent
- Minimum of 3 years experience in aircraft maintenance planning and coordination
- Hold a valid CAMO Engineer license or equivalent
- Strong knowledge of aircraft maintenance regulations, including NCAA requirements
- Experience with aircraft maintenance planning software and systems
- Excellent planning, organizational, and communication skills
- Ability to work effectively with various departments and stakeholders
- Strong analytical and problem-solving skills
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Senior CAMO Engineer
Effective Date: TBA
Reports to: CAMO Manager
Department: Maintenance & Engineering
Location: TBN
Job Summary
We are seeking an experienced Senior CAMO Engineer who will be responsible for ensuring the airworthiness of our aircraft fleet by planning, coordinating, and monitoring maintenance activities. This includes advance planning of maintenance tasks, liaison with departments, notification of maintenance requirements, preparation of work scopes and spare parts requirements, review of technical documents, and maintenance of accurate records and logs.
Duties/Responsiblities:
- Ensuring advance planning of all required maintenance on aircraft or aircraft components so as to ensure that all maintenance is accomplished within the intervals specified in the approved maintenance programme.
- Liaison with appropriate departments to make aircraft required for maintenance available at the appropriate time
- Notifying the appropriate departments of aircraft or component maintenance requirement well in advance to facilitate planning for the necessary equipment and manpower resources
- Prepares work scopes/package for heavy maintenance checks/inspections called up in the process of the implementation of approved maintenance programme and advising the Store officer as to provide the spare parts requirement for upcoming inspections.
- Reviews applicable ADs, SBs and other technical documents for implementation.
- Maintaining a correct computerized aircraft and component maintenance status.
- Maintaining a correct computerized Engines and APU LLP status.
- Ensure complete and correct updating of the Aircraft, Engine and APU logbooks
- Maintaining a correct status of compliance for all accomplished airworthiness directives and manufacturers’ service bulletins or letters.
- Ensures that the revision status of the manual/documents agrees with that of the manufacturers and vendors
- Prepare aircraft documents for NCAA C of A renewals when due
- Issues a weekly forecast of required maintenance activities rolling on a monthly cycle and also issues a quarterly and yearly maintenance schedule to all concerned
- Carry out airworthiness review on UNA fleet Bi-annually
- Carry out any other assignments given by your Line Manager
Experience & Qualification
- Bachelor’s degree in Mechanical Engineering, or equivalent
- Minimum of 3 years experience in aircraft maintenance planning and coordination
- Hold a valid CAMO Engineer license or equivalent
- Strong knowledge of aircraft maintenance regulations, including NCAA requirements
- Experience with aircraft maintenance planning software and systems
- Excellent planning, organizational, and communication skills
- Ability to work effectively with various departments and stakeholders
- Strong analytical and problem-solving skills
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
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Thank you for your interest in working for United Nigeria Airlines.
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