FAQ

You can find us at Terminal D”

Our departure terminal in Lagos is located at the Domestic wing, Murtala Mohammed international airport 2, Lagos State

Our prices are automatically displayed in Naira based on routes and types of tickets available at the time of booking.

You can make online payments using the Naira, US dollar and Ghana cedis on the website

We do not guarantee availability of any fare until the booking is completed and paid for. You will be charged in Nigeria but you can with any acceptable credit card.

Please note that if you’re paying from outside of Nigeria and with card denominated in a different currency, your financial institution may apply different exchange rates which we are not privy to. There may be also additional charges incurred, so please check with your financial institution before making your booking.

You can make changes to your ticket using the manage my booking option on the website

No, You cannot be able to modify tickets booked through travel agency or other sources online, you are advised to reach out to them for rescheduling

Yes you can get a refund on your ticket on, you have to fill the refund form on the website

Please Fill our Refund Form

When booking you can find the fare rules below the fares upon selection

Be advised that United Nigeria Airlines do not effect name change, however in the case of a wrongly spelt name, Do reach out to our contact center so a footnote can be added on the ticket.

Note that United Nigeria Airlines tickets are non transferable

No, you do not need to call united Nigeria Airlines to reconfirm your flight as an email will be sent to you 24hours to your flight time which serves as a reminder on the proposed flight.

Use the feedback icon hanging on the right side of your browsing window

Please contact your banker or issuer of your credit/debit card.

When you book a ticket on our website, the payment conditions depend on the payment option you have selected. Your ticket will be issued as soon as we have received your payment. Please note that charges may apply.

Your ticket states the conditions about the fare and taxes paid for your flight. It is your proof of payment and will be widely accepted as a receipt.
After booking your flight on our website you will receive your ticket via e-mail you have provided as soon as we have received the payment.

Yes, you can book and pay for ticket online for another person from anywhere in the world provided it is allowed by your card issuer. You should however provide the traveler a copy of the card or any evidence that you have authorized the purchase to be presented at check-in. United Nigeria Airlines   however bears no responsibility for any misuse of the credit/debit card.

No, please call our Contact center for assistance.

No. Please call our contact center for assistance

Bookings are cancelled automatically after the expiry of its validity. Once cancelled the booking cannot be accessed. You should make a fresh booking on our website.

Bookings can be modified if still available and the ticket has not been issued through Manage My Booking.

Kindly call the Contact center for assistance

Adult or Child passenger is entitled to only 20kg in Economy Class and 30kg in Business.

Infants are entitled to a maximum of 10kg of luggage in either Economy class or Business Class. This infant luggage can be checked-in or used as carry-on Cabin baggage.

Adult or Child passenger is entitled to carry only one piece of hand luggage weighing not more than 6kg in Economy class and 10kg in Business class with size not exceeding 45x33x20 cm in addition to a carry-on purse or handbag or Laptop.

Baggage in excess of the allowed weight is subject to a fee of ₦1000 per kg to be paid at the airport.

Online check in opens 24 hours before departure and closes 1 hour to flight departure. Airport check in opens 2 hours to flight departure and closes 45 minutes to flight departure. Baggage acceptance for passengers that have checked in online closes 45 minutes to flight departure.