Job title: Travel Agency Manager
Effective Date: TBA

Reports to: TBA

Location: TBA

Date: 02/03/2026

Job Summary:

To lead and manage the overall operations, commercial performance, and service delivery of the travel agency by driving revenue growth, ensuring operational efficiency, maintaining strong supplier relationships, and delivering excellent customer experience

Duties/Responsiblities

• Oversee daily agency operations including reservations, ticketing, and customer service activities
• Develop and implement sales strategies to achieve revenue and profitability targets
• Supervise, coach, and evaluate travel consultants and operational staff
• Build and maintain relationships with airlines, hotels, tour operators, and corporate clients
• Monitor booking performance, pricing trends, and market opportunities
• Ensure compliance with BSP requirements, industry regulations, and company policies
• Approve complex ticketing transactions, refunds, and reissues
• Handle escalated customer complaints and service recovery
• Prepare periodic operational and financial performance reports
• Identify new business opportunities and partnership channels
• Ensure adherence to service quality standards and operational procedures

Key performance Indicators:

• Monthly and annual sales revenue achievement
• Agency profitability and cost management
• Corporate account acquisition and retention rate
• Ticketing accuracy and reduction in ADM/ACM exposure
• Customer satisfaction and complaint resolution turnaround time
• Staff productivity and performance targets

Required Skills and Competencies:

• Strong leadership and people management skills
• Commercial and sales management capability
• Negotiation and relationship management skills
• Analytical and decision-making ability
• Excellent communication and presentation skills
• Problem-solving and conflict resolution capability
• Financial and performance analysis skills
• Functional Knowledgeable in these areas
• GDS systems (Amadeus, Sabre, Galileo)
• Airline fare construction and ticketing rules
• BSP reporting and airline distribution processes
• Corporate travel management
• Travel industry regulations and documentation requirements
• Sales planning and revenue monitoring
• Organazational
• Understanding of agency operational workflows
• Knowledge of internal reporting structures and approval processes
• Compliance and risk management standards
• Customer service quality frameworks

Knowledge

• Advanced knowledge of Global Distribution Systems (Amadeus, Sabre, or Galileo)
• Airline fare construction, ticketing rules, and reissue/refund procedures
• BSP processes, reporting requirements, and ADM/ACM management
• Corporate travel management and negotiated fare structures
• Travel documentation requirements including visa and international travel regulations
• Airline distribution models including GDS, NDC, and direct channels
• Tour packaging, hotel contracting, and ancillary travel services
• Sales performance monitoring and revenue management principles
• Industry compliance standards and agency accreditation requirements

Attributes

• High level of professionalism and integrity
• Customer-focused mindset
• Results-driven and commercially aware
• Strong attention to detail
• Ability to work under pressure and meet deadlines
• Leadership presence and accountability

Experience

• Minimum 5–7 years’ experience in travel agency or airline commercial operations
• At least 2–3 years in a supervisory or management role

Qualification

• Bachelor’s degree in Tourism, Business Administration, Marketing, or related discipline
  IATA/UFTAA professional certification or equivalent industry qualification is highly required

Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience,Location and qualifications to careers@flyunitednigeria.com