CAREER
Grow Your Career With United Nigeria Airlines
We offer exciting opportunities to highly motivated young professionals ready to work in the aviation industry. United Nigeria Airlines is an equal opportunities employer that provides the necessary platform for all to grow in their career.
If you are interested in joining us, please contact us via careers@flyunitednigeria.com
United Nigeria Airlines is Recruiting to Fill the Position Of:
Job title: Travel Desk Officer
Effective Date: TBA
Reports to: Sales Manager
Department: Commercial
Location: Enugu
Job Summary
The Trade Sales Analyst will be responsible for managing the onboarding process for new travel agencies, providing exceptional customer service, and analyzing sales data to drive business growth.
Duties/Responsiblities:
- Travel Agency Onboarding:
- Respond to travel agency queries via email and phone (ticket rescheduling and opening)
- Process travel agency refunds
- Compile monthly sales reports for travel agencies
- Payment Channel Onboarding
- Take travel agents through our payment channels (Paystack and Account Crediting Process).
- Travel Request Management:
- Handle all incoming travel requests from agents
- Manage all processes that follow after receiving travel requests
- Sales Data Analysis:
- Analyze sales data to identify trends and opportunities for growth
- Provide insights and recommendations to the sales team to drive business growth
- Customer Service:
- Provide exceptional customer service to travel agencies and agents.
Required Skills/Abilities
- Unbridled passion for Travel
- Technology proficiency
- Stellar Communication Skills
- Meticulous attention to details
- Unparalleled customer service
- Adaptative Flexibility
Experience & Qualification
- Bachelor’s degree in Hospitality, Travel, Tourism, Business or relevant field.
- At least 2-4 years of experience in sales analysis, customer service, or a related field.
- Extensive knowledge of bulk booking software and technologies like IATA, Amadeus, Galileo preferred SABRE
- Awareness about international travel regulations, customs, and currencies
- Good command of English, written and spoken.
- Must be skilled in the knowledge of assisting passengers with reservations, ticketing, and flight schedule inquiries.
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Office Assistant
Effective Date: TBA
Reports to: Station Manager
Department: Ground Operations
Location: Maiduguri, Bauchi, Yola, Sao Tome
Job Summary
The Office Assistant shall provide support to managers and employees, assisting in daily office needs and managing the company’s general administrative activities which include making travel and meeting arrangements, preparing reports and maintaining appropriate filing systems. Cleaning the office and its environment, keeping the office neat and tidy.
Duties/Responsiblities:
- Handles visitors – receives and directs visitors and clients
- Handles general clerical duties including photocopying, fax and mailing
- Archives/Files – maintains electronic and hard copy filing system
- Retrieves documents from filing system
- Handles requests for information and data in conjunction with HR Officer
- Resolves administrative problems and inquiries
- Prepares written responses to routine inquiries
- Prepares documents including correspondence, reports, drafts, memos and emails
- Schedules and coordinates meetings, appointments and travel arrangements for managers or supervisors
- Prepares agendas for meetings and other meeting schedules
- Records, compiles, transcribes and distributes minutes of meetings
- Opens, sorts and distributes incoming correspondence
- Maintains office supply inventories
- Coordinates the maintenance of office equipment
- Coordinates and maintains records for staff, telephones, parking and petty cash
Required Skills/Abilities
- Excellent knowledge of Computer and Internet savvy
- Excellent Communication skills both written and verbal
- Good interpersonal skills and customer service oriented Knowledge of operation of standard office equipment.
- Knowledge of clerical and administrative procedures and systems such as filing and record keeping
- Strong organizational skills including planning and prioritizing
- Good information gathering and monitoring
- Strong problem assessment and problem-solving skills
- Good knowledge of principles and practices of basic office management
- Ability to work under pressure without showing signs of distress Able to pay attention to details
Experience & Qualification
- Good SSCE certificate, OND (any discipline), previous experience as a Secretary or Office Assistant is an added advantage.
- Must be able to work late hours and odd times.
- Must be good able to multitask
- Preferably under the age of 30 years with a minimum of 1 year work experience
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Driver
Effective Date: TBA
Reports to: Station Manager
Department: Ground Operations
Location: Maiduguri, Bauchi, Yola, Sao Tome
Job Summary
The Driver shall be responsible for driving staff on official assignments and delivering packages to clients in a timely manner, working on nights and weekends and ensuring that vehicles are always ready for use, among other duties. The Driver will be in charge of driving, maintenance, cleanliness and safety of the office vehicle & will be assigned the responsibility of exercising efficient and effective handling of the office vehicle.
Duties/Responsiblities:
- Transporting Staff and goods on official assignments, especially around the airports and environs. hotels and vice versa.
- Carrying out vehicle maintenance checks.
- Maintaining high personal hygiene including wearing well maintained official uniform Delivering messages and packages in a timely manner.
- Picking up staff, office purchases or other administrative needs.
- Utilizing navigation apps to find the most optimal route.
- Interacting with staff and the public in a professional conduct.
- Working at odd times and on weekends.
- Maintaining an organized travel schedule.
- Ensuring that vehicles have sufficient fuel and are always ready for use.
- Arranging for vehicle repairs when necessary.
- Updating monthly vehicle log book and other records.
- Driving a variety of vehicles, including cars, buses and trucks when necessary
- Any other duties as may be assigned by the Station Manager from time to time.
Required Skills/Abilities
- Must have extensive knowledge of the operating local area
- Must be physically fit to be able to lift objects
- Excellent organizational and time management skills
- Must have knowledge of dangerous goods and how to handle them
- Must have excellent interpersonal skills
- Must have a high sense of punctuality
- Must be a good team player Good verbal communication
- Must be proficient in the use of GPS devices
Experience & Qualification
- Relevant educational qualifications are WAEC, SSCE, GCE, OND, NCE etc.
- Must have a valid driver’s license
- Not less than one (1) year driving experience
Physical Qualification
- May be required to work late hours
- Must be physically fit and agile
- Must be able to lift up to 15 pounds at times.
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Customer Service/Ticketing Agent
Effective Date: TBA
Reports to: Station Manager
Department: Ground Operations
Location: Maiduguri, Bauchi, Yola,Sao Tome
Job Summary
The Customer service/ticketing agent provides all necessary help and support to passengers as required, which may include check in, baggage processing, reservations and ticketing, boarding of flights, provide special passenger assistance, handle customer complaints and other duties as assigned.
Duties/Responsiblities:
Supervisory Responsibilities:
- Assists in the daily workflow of the department.
- Provides constructive and timely performance evaluations.
- Handles customer enquiries and complaints in accordance with company policy.
- Performs other related duties as assigned.
Duties/Responsibilities:
- Assisting customers through all procedures related to arrivals & departures by completing the following activities:
- Making reservations across the counter.
- Selling of tickets & excess baggage allowance.
- Checking in customers by maintaining a high level of check-in procedures by always being professional, courteous and smiling.
- Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
- Responding to all customer queries over the phone.
- Ensuring that all customers are onboard for a smooth and on-time departure.
- On arrival into a destination, to assist with any arrival issues that may arise including: Damaged or missing baggage complaints. Completing all necessary reports where this is the case.
- Comply to United Nigeria Standard Operating Procedures (SOPs)
- Maintain the highest standards of safety and security at all times
- Other responsibilities assigned by management that pertain to overall customer experience whilst on the ground.
Required Skills/Abilities
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Experience & Qualification
- Minimum of HND or Bachelor’s degree
- At least three years related experience required.
- Current customer service or customer relation management certification preferred.
Physical Qualification
Prolonged periods of standing, sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Station Manager
Effective Date: TBA
Reports to: Head Ground Operations
Department: Ground Operations
Location: Maiduguri, Bauchi, Yola, Sao Tome
Job Summary
The Station Manager is to ensure on-time performance of all domestic, Regional and international flights, transit passenger, baggage, cargo and aircraft activities with the highest standard of service and efficiency rendered to passengers and customers of the airlines with safety, security and on-time departure being top priority.
Duties/Responsiblities:
- Oversees all aspects of the station’s operations ensuring safe, punctual, efficient and smooth operations.
- Assumes direct responsibility for his Station Agents, Customer Service Agent, Security Staff, Ticketing and Reservation Officers, Dispatcher, Ramp Agent, Driver, and Catering Officer) Checkin Agent and Baggage Handlers etc)
- Directs all activities related to Station Operations and Coordinates all functions to ensure superior customer service, operational integrity, and positive employee relations.
- Develops schedules ensuring cost compliance and allocating needed resources
- Ensures customer service representatives are fully trained, and knowledgeable and provide superior customer service.
- Ensures compliance with all UNA Ground Operation Manuals, Load Manuals, Station Manuals and other documents relevant to the management of the station.
- Ensures compliance with International, Federal, State and Local Aviation Regulations
- Identifies and manages station problems, investigates and provides recommendations for operational efficiency for Management
- Makes yearly plans and budgets for the station. Negotiates and manages airport-specific contracts, and quotations and follows up service compliance in accordance with the existing contracts.
- Initiates service recovery efforts in the event of operations irregularities in cooperation with Operational Dispatch.
- Verifies and approves all station-related invoices and reports any mistakes accordingly.
- Involves in station staff recruitment, initiatives disciplinary hearings, training, development and motivational exercises for station staff
- Provides leadership and guidance to the ground handling agents and UNA staff
- Represents UNA at all Airport related functions, and meetings and liaise with the airport authority and governmental offices.
- Ensures company brand and values compliance
- Ensures weekly meetings with the station team
- Ensures team in the station
- Complete quarterly and annual appraisal and staff assessment and make recommendations and submit to the HR Dept.
- Maintain excellent relationships with Aviation Authorities-NCAA, FAAN, NAMA and NIMET and others-bankers, hotels, car hires etc
- submit to FAAN, NAMA, and NCAA all relevant official documents required by regulation.
- Performs any other duties that may be assigned by management from time to time.
Required Skills/Abilities
- Strong customer service skills
- Knowledge of Nig.CARs
- Knowledge of Ground Handling Operations will be of advantage especially dangerous goods, IATA etc.
- Ability to develop working partnerships with all departments and other airlines at the airport
- Analytical and forward-looking
- Technical expertise – mastery of job-related knowledge, skills and abilities
- Adaptability
- Persuasive
- Team player
- Anticipation and prioritization abilities
- Must be very meticulous with eyes for details.
- Must have Leadership and motivational skills
- Directing and developing staff
- Relationship-building skills
- Interpersonal skills
Experience & Qualification
- HND or B.Sc. in any discipline
- A higher degree will be an added advantage.
- Must be able to work late hours and multi-task.
- A minimum of three to four (3-4) years’ experience in this role or related capacity.
- Must be comfortable working under extreme pressure
- Must be smart enough to take critical decisions within very short time limit.
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Human Resource Manager
Effective Date: TBA
Reports to:Director of Administration
Department:Human Resources & Admin
Location: TBN
Job Summary
The successful candidate will have a deep understanding of the aviation industry, its regulations, and the unique needs of pilots and how to recruit, retain and manage them. This role will focus on creating a supportive environment that fosters safety, well-being, and performance excellence among our pilots. The role of the HRM will however cover all other categories of staff in a typical airlines operations company.
Duties/Responsiblities:
- Pilot Recruitment and Selection: Develop and implement effective recruitment strategies to attract top talent, ensuring compliance with aviation regulations and industry standards.
- Licensing and Certification Management: Oversee the management of pilot licenses, certifications, and medical records, ensuring all pilots meet regulatory requirements
- Training and Development: Collaborate with training teams to design and deliver programs that enhance pilot skills, knowledge, and safety awareness
- Fatigue Risk Management: Implement and monitor fatigue management policies, ensuring pilots receive adequate rest and downtime
- Safety Culture Promotion: Foster a strong safety culture, encouraging open reporting and proactive risk management.
- Employee Well-being: Develop and implement programs supporting pilots’ physical and mental well-being, recognizing the unique demands of their role
- Regulatory Compliance: Ensure HR practices comply with aviation regulations, industry standards, and company policies.
- Performance Management: Develop and implement performance management systems, addressing pilot performance, and identifying areas for improvement
- Communication and Support: Provide guidance, support, and communication to pilots, management, and other stakeholders on HR-related matters
- Data Analysis and Reporting: Analyze HR data, providing insights to inform business decisions, improve pilot management, and enhance safety
- Carry out any other assignments given by the Line Manager
Experience & Qualification
- Bachelor’s degree in Human Resources, Aviation, or a related field
- Minimum 5 years of HR experience in the aviation industry
- In-depth knowledge of aviation regulations, industry standards, and pilot licensing requirements
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Senior CAMO Engineer
Effective Date: TBA
Reports to: CAMO Manager
Department: Maintenance & Engineering
Location: TBN
Job Summary
We are seeking an experienced Senior CAMO Engineer who will be responsible for ensuring the airworthiness of our aircraft fleet by planning, coordinating, and monitoring maintenance activities. This includes advance planning of maintenance tasks, liaison with departments, notification of maintenance requirements, preparation of work scopes and spare parts requirements, review of technical documents, and maintenance of accurate records and logs.
Duties/Responsiblities:
- Ensuring advance planning of all required maintenance on aircraft or aircraft components so as to ensure that all maintenance is accomplished within the intervals specified in the approved maintenance programme.
- Liaison with appropriate departments to make aircraft required for maintenance available at the appropriate time
- Notifying the appropriate departments of aircraft or component maintenance requirement well in advance to facilitate planning for the necessary equipment and manpower resources
- Prepares work scopes/package for heavy maintenance checks/inspections called up in the process of the implementation of approved maintenance programme and advising the Store officer as to provide the spare parts requirement for upcoming inspections.
- Reviews applicable ADs, SBs and other technical documents for implementation.
- Maintaining a correct computerized aircraft and component maintenance status.
- Maintaining a correct computerized Engines and APU LLP status.
- Ensure complete and correct updating of the Aircraft, Engine and APU logbooks
- Maintaining a correct status of compliance for all accomplished airworthiness directives and manufacturers’ service bulletins or letters.
- Ensures that the revision status of the manual/documents agrees with that of the manufacturers and vendors
- Prepare aircraft documents for NCAA C of A renewals when due
- Issues a weekly forecast of required maintenance activities rolling on a monthly cycle and also issues a quarterly and yearly maintenance schedule to all concerned
- Carry out airworthiness review on UNA fleet Bi-annually
- Carry out any other assignments given by your Line Manager
Experience & Qualification
- Bachelor’s degree in Mechanical Engineering, or equivalent
- Minimum of 3 years experience in aircraft maintenance planning and coordination
- Hold a valid CAMO Engineer license or equivalent
- Strong knowledge of aircraft maintenance regulations, including NCAA requirements
- Experience with aircraft maintenance planning software and systems
- Excellent planning, organizational, and communication skills
- Ability to work effectively with various departments and stakeholders
- Strong analytical and problem-solving skills
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Flight Operations Manager
Effective Date: TBA
Reports to: Director of Flight Operations
Department: Flight Operations
Location: TBN
Job Summary
The Flight Operations Manager has the authority and responsibility for the management and supervision of all flight operations activities.
Duties/Responsiblities:
- The FOM reports to the DFO, who has the authority and responsibility for all line operations through the coordination and supervision of the flight operations department, the cabin crew department and the operations control department;
- The formulation, administration and control of the Company’s Flight Operations policy relating to operating standards, flight safety and flight training and the development of appropriate procedures designed to achieve safe and efficient flight operations by the Company, in accordance with all statutory requirements;
- Ensure that Company policy and procedures are promulgated in the PASL Operations Manuals, which define the Company Standard Operating Procedures to be followed;
- Ensure that the Contract/Special Duties Operations are kept fully aware of legal, statutory and mandatory regulations applicable to flight operations, and making such recommendations as are appropriate for necessary improvements within the flight operations department;
- Ensure that the Company maintains the highest achievable standards of flight safety and efficiency by supporting industry and regulatory initiatives, the prompt closure of quality audit non-conformances, and the adoption of safety management practices within the Company;
- The collection and dissemination of information contained in NCAA circulars and notices, and any other information affecting safety or regulation of flight operations;
- Assists and liaises with the DFO for publication of PASL Manuals such as Operations Manual (OM), Training Manual (TM) and Low Visibility Operations Manual (LVOP) to keep the contents, amendments, revisions, instructions and information in these documents up-to-date.
- Determination of the usability of aerodromes for Company operations, identify restrictions for their use and to lay down the appropriate aerodrome operating minima;
- Determination of the usability of areas and airways to be utilized for the Company’s flight operation and establishment of minimum flight altitudes
- To represent, as far as flight operations are concerned the Company’s interests in National, International bodies and Institutions.
- To ensure that any contractor employed meets the required standards, since the Company when contracting for the provision of certain services retains responsibility for the maintenance of proper standards.
- Overall responsibility for the safe and legal operation of the PASL FTL scheme (N.B. Day to day control of the operation of the FTL scheme will be vested in the SOCC, but the FOM retains overall accountability for its safe and legal operation);
- Ensure the functioning of the Quality System within the flight operations department and monitor the implementation of corrective action within the department;
- Perform a periodic data evaluation to identify trends and weaknesses as input to the management evaluation.
Supervisory Responsibilities:
- Supervises all operational control functions and other related activities in accordance with the standards of PASL and the NCAA
- Ensure the safety and security of all flight operations
- Provide constructive and timely performance evaluations.
- Handles discipline and termination of employees in accordance with company policy.
- Performs other related duties as assigned.
Required Skills/Abilities::
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent sales and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Experience & Qualification
High school diploma or equivalent.
At least five years of related experience is required.
Other current credentials or certifications preferred.
Physical Requirement
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Chief Security Officer (CSO)
Effective Date: TBA
Reports to: Chief Executive Officer (CEO) / Chief Operating Officer (COO)
Department: Security
Location: TBN
Job Summary
The Chief Security Officer (CSO) is responsible for the development, implementation, and management of the airline’s security strategy, ensuring the safety and security of passengers, employees, aircraft, and facilities. The CSO oversees all aspects of security operations, including threat assessment, crisis management, regulatory compliance, and liaison with government agencies. The role requires a strategic thinker with strong leadership skills to manage and mitigate risks in a highly dynamic and regulated environment
Duties/Responsiblities:
- Security Strategy and Leadership:
- Develop and execute a comprehensive security strategy aligned with the airline’s business goals and regulatory requirements
- Lead and manage the security team, providing direction, training, and performance management
- Collaborate with senior management to integrate security into the airline’s overall strategic planning
- Regulatory Compliance
- Ensure compliance with all national and international aviation security regulations, including NCAA, ICAO, and IATA standards
- Develop and maintain security policies and procedures by industry best practices and regulatory requirements.
- Serve as the primary point of contact for regulatory bodies and government agencies related to security matters
- Threat Assessment and Risk Management:
- Conduct regular threat assessments and risk analyses to identify potential security vulnerabilities
- Implement appropriate risk mitigation strategies, including physical security measures, cybersecurity protocols, and personnel security programs
- Develop and manage crisis management plans to effectively respond to security incidents, including terrorism, hijacking, and other emergencies
- Operational Security:
- Oversee the security operations of all airline facilities, including airports, corporate offices, and maintenance sites
- Ensure the security of aircraft, passengers, and cargo during all phases of flight operations
- Coordinate with airport authorities, law enforcement, and other stakeholders to enhance security at all points of service
- Cybersecurity:
- Work closely with the IT department to develop and implement robust cybersecurity measures.
- Protect the airline’s digital assets, including customer data, operational systems, and communication networks, from cyber threats
- Training and Awareness:
- Develop and implement security training programs for all employees, including crisis management, emergency response, and security awareness
- Foster a culture of security awareness across the organization, ensuring that all employees understand their role in maintaining security
- Crisis Management
- Lead the airline’s response to security incidents, coordinating with internal teams, external agencies, and other stakeholders
- Conduct post-incident analysis and reporting, implementing lessons learned to improve future security practices
- Budget Management:
- Develop and manage the security department’s budget, ensuring effective allocation of resources to meet security objectives
- Stakeholder Engagement
- Establish and maintain relationships with government agencies, industry associations, and other external partners
- Represent the airline at industry forums, conferences, and meetings related to aviation security.
Required Skills/Abilities::
- Strategic thinking
- Leadership and team management
- Regulatory Knowledge
- Risk management
- Crisis management
- Communication skills
- Decision making
Experience & Qualification
- Bachelor’s degree in Security Management, Criminal Justice, Aviation Management, or a related field. A Master’s degree is preferred.
- At least 10-15 years of experience in security management, with a significant portion in the aviation or transportation sector
- Extensive knowledge of aviation security regulations, including TSA, Transportation and Security Administration, TSA, NCAA, ICAO, and IATA standards
- Proven experience in crisis management, risk assessment, and regulatory compliance
- Strong leadership and team management skills, with the ability to work effectively in a fast-paced, high-stress environment.
- Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
Certifications such as Certified Protection Professional (CPP), Aviation Security Professional (AvSecP), or similar are highly desirable
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Director of Flight Operations
Effective Date: TBA
Reports to: ED/COO
Department: Flight Operations
Location: TBN
Job Summary
A Director of Flight Operations will play a crucial role in managing and overseeing all aspects of an airline’s or aviation organization’s flight operations, including engineering and ground operations. They ensure that all flight activities comply with aviation regulations, company policies, and safety standards.
The Director of Flight Operations will be responsible for the overall management, direction, and coordination of all flight operations activities within the organization. This includes ensuring the safe, efficient, and effective operation of the airline’s fleet, compliance with all regulatory requirements, and the management of flight crews.
Duties/Responsiblities:
- Operational Management:
- Oversee day-to-day flight operations, ensuring all flights are conducted safely, on time, and within budget.
- Develop and implement operational policies and procedures to enhance safety, efficiency, and cost-effectiveness.
- Coordinate with other departments such as engineering & maintenance, ground operations, and dispatchers to ensure seamless operations.
- Safety and Compliance:
- Ensure all flight operations comply with local and international aviation regulations like ICAO, NCAA, and other regulated local and international bodies.
- Implement and maintain the Safety Management System (SMS), ensuring the organization meets or exceeds safety standards.
- Conduct regular safety audits, risk assessments, and investigations to identify and mitigate potential hazards.
- Crew Management:
- Supervise the recruitment, training, and performance evaluation of pilots and other flight crew members.
- Develop and maintain a culture of safety, professionalism, and continuous improvement among flight crews.
- Manage crew scheduling and ensure compliance with duty time regulations.
- Regulatory Liaison:
- Serve as the primary point of contact with aviation regulatory authorities like NCAA, IATA, ICAO, etc.
- Ensure the organization remains informed of and compliant with new or changing regulations. Represent the company in discussions with regulatory bodies, industry groups, and other stakeholders’ meetings.
- Financial Management:
- Develop and manage the flight operations budget, ensuring cost-effective operations
- Monitor and control operational costs, including fuel, crew expenses, and maintenance
- Identify opportunities for cost savings without compromising safety or service quality.
- Strategic Planning:
- Contribute to the development of the organization’s strategic goals and objectives.
- Lead initiatives to expand or improve flight operations, including fleet expansion, route development, and technology adoption
- Analyze and report on operational performance, including key performance indicators (KPIs).
- Prepare, publish, revise, and keep up-to-date Operations Manual. Ensures that flight crew act according to the published procedures and principles in the operational manual content.
- Crisis Management:
- Develop and implement emergency response plans for flight operations.
- Lead the organization’s response to flight-related incidents or emergencies.
- Coordinate with other departments and external agencies during crises.
Required Skills/Abilities::
- Leadership: Ability to lead and inspire a diverse team of professionals
- Safety Focus: A strong commitment to ensuring the safety of passengers, crew, and aircraft.
- Regulatory Knowledge: Expertise in navigating complex aviation regulations
- Problem Solving: Ability to quickly identify issues and implement effective solutions
- Communication: Strong verbal and written communication skills, with the ability to interact effectively with various stakeholders.
The role requires strong leadership, decision-making abilities, and a deep understanding of aviation operations and regulations.
Experience & Qualification
- Bachelor’s degree in Aviation, Aerospace Engineering, Business Administration, or a related field (Master’s degree preferred)
- Airline Transport Pilot License (ATPL) or Commercial Pilot License (CPL) preferred.
- Minimum of 10 years of experience in aviation, with at least 5 years in a managerial or supervisory role in flight operations.
- In-depth knowledge of aviation regulations, safety management systems, and flight operations procedures.
- Strong leadership, communication, and decision-making skills
- Ability to work under pressure and manage multiple priorities
- Proficiency in using flight operations management software and tools
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Training Manager
Effective Date: TBA
Reports to: Director of Administration
Department: HR/Admin
Location: TBN
Job Summary
The Training Manager is responsible for overseeing the design, development, and delivery of all training programs in United Nigeria Airlines. This role ensures that all employees, from cabin crew to ground staff, receive the necessary training to meet regulatory requirements and maintain the highest standards of safety, service, and operational efficiency. The Training Manager will work closely with departmental heads, regulatory bodies, and external training providers to ensure that training programs are aligned with industry standards and the strategic goals of United Nigeria Airlines.
Duties/Responsiblities:
Training Strategy & Development
- Develop and implement a comprehensive training strategy that supports the airline’s objectives and complies with regulatory requirements
- Identify training needs across various departments and design appropriate training programs to address these needs
- Ensure training materials are up-to-date and reflect the latest industry standards, regulations, and best practices
Training Delivery:
- Oversee the delivery of training programs, including onboarding, recurrent training, and specialized training for specific roles (e.g., pilots, cabin crew, ground staff).
- Coordinate with external training providers and consultants to deliver specialized training programs when necessary.
- Ensure that training is delivered in a manner that engages participants and maximizes learning outcomes.
Compliance & Quality Assurance:
- Ensure all training programs comply with Nigerian Civil Aviation Authority (NCAA) regulations and international aviation standards.
- Regularly assess and audit training programs to ensure they meet quality and compliance standards
- Maintain accurate records of all training activities, including certifications and assessments
Team Management
- Lead, manage, and develop a team of training professionals, ensuring they have the skills and knowledge required to deliver high-quality training
- Provide coaching, mentoring, and professional development opportunities for training staff
Stakeholder Collaboration
- Work closely with department heads, including flight operations, maintenance, and customer service, to identify training needs and priorities
- Liaise with NCAA and other regulatory bodies to ensure compliance with all training-related requirements.
- Collaborate with HR on talent development initiatives and succession planning
Budget & Resource Management:
- Manage the training department’s budget, ensuring resources are allocated effectively to meet training needs
- Source and manage training resources, including facilities, equipment, and materials
- Reporting & Analysis:
- Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics
- Prepare regular reports on training activities, outcomes, and compliance to senior management.
- Use data-driven insights to continuously improve training programs and outcomes
Required Skills/Abilities::
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills
- Ability to design and deliver engaging training programs.
- Strong organizational and project management skills
- Proficient in using Learning Management Systems (LMS) and other training software
Experience & Qualification
- Education: Bachelor’s degree in Human Resources, Education, Business Administration, or a related field. A Master’s degree or professional certification in Training and Development is an advantage.
- Experience: Minimum of 5-7 years of experience in a training management role, preferably within the aviation or airline industry.
- Knowledge: In-depth knowledge of NCAA regulations, international aviation standards, and industry best practices related to training
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Quality & Safety Manager
Effective Date: TBA
Reports to: ED/COO
Department: Quality & Safety
Location: TBN
Job Summary
The Quality and Safety Manager is responsible for overseeing and managing all aspects of quality assurance and safety programs within the airline. This role ensures compliance with industry standards, regulatory requirements, and internal policies. The manager will develop, implement, and monitor safety management systems (SMS), quality control processes, and continuous improvement initiatives to enhance operational efficiency and safety. The QSM is responsible for the day-to-day management of safety and security risks in United Nigeria Airlines operations.
Duties/Responsiblities:
1. Safety Management:
· Develop, implement, and maintain the airline’s Safety Management System (SMS) in accordance with regulatory requirements.
· Conduct safety risk assessments and hazard analyses, and ensure that mitigation strategies are effectively implemented.
· Oversee incident and accident investigations, ensuring that root causes are identified, and corrective actions are taken.
· Promote a safety culture throughout the organization by conducting training, workshops, and awareness programs.
· Liaise with aviation authorities and other regulatory bodies regarding safety issues and compliance.
- Quality Assurance:
· Develop and implement the Quality Management System (QMS) to ensure compliance with industry standards (e.g., IOSA, ISO, NCAA)
· Conduct regular audits and inspections of operational procedures, maintenance practices, and other critical functions to ensure adherence to quality standards.
· Monitor and evaluate the effectiveness of the QMS and identify areas for continuous improvement.
· Establish a quality system in the company that complies with all relevant aviation regulations and directives as approved by NCAA and set forth in Nig CARs that corresponds to the needs and requirements of United Nigeria Airlines.
- Regulatory Compliance:
· Ensure compliance with all relevant aviation regulations, including those set by the International Civil Aviation Organization (ICAO), the Nigeria Civil Aviation Authority (NCAA) and other applicable bodies.
· Keep up-to-date with changes in aviation regulations and standards, and ensure the airline’s operations remain compliant and monitor all internal exemptions related to maintenance program and Mel
· Prepare and submit reports to regulatory bodies as required and monitor the expiry date of the AOC and ensures it is renewed on time.
4. Incident Management:
· Lead the investigation of safety incidents and quality non-conformances
· Collaborate with relevant departments to develop and implement corrective and preventive actions
· Maintain incident reporting systems and ensure accurate documentation of all safety and quality incidents.
5. Training and Development
· Develop and deliver training programs related to safety, quality, and compliance for staff at all levels.
· Provide guidance and support to staff on safety and quality matters
· Ensure that all personnel are aware of their responsibilities regarding safety and quality
· Lead initiatives to improve safety performance, operational efficiency, and quality standards.
· Monitor key performance indicators (KPIs) related to safety and quality and report on trends and areas for improvement.
· Writes and manages the quality manual, supervises the job of the document controller personnel and the performance of the quality inspectors and auditors.
· Coordinates with management on the evaluation of the nominated post holders
· Foster a culture of continuous improvement across the organization
Required Skills/Abilities::
- Strong attention to detail and organizational skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Leadership and team management experience
- Excellent written and verbal communication skills
- Proficiency in MS Office and relevant aviation safety software
Experience & Qualification
- Bachelor’s degree in Aviation Management, Safety Management, Engineering, or a related field.
- At least 5-7 years of experience in quality assurance and safety management within the airline industry.
- In-depth knowledge of aviation safety regulations and industry standards (e.g., ICAO, NCAA, IATA & IOSA)
- Excellent communication and leadership abilities.
- Strong analytical and problem-solving skills
- Certified Aviation Quality Auditor (CAQA) or similar certification is preferred
- Proficiency in safety management software and quality management tools
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Travel Agent Desk Officer
Effective Date: TBA
Reports to: Senior Revenue Accountant
Department: Operation
Location: Enugu
Job Summary
The Travel Agent Desk Officer is responsible for co-ordinating and managing all Travel Agents & Corporate Clients accounts. He/She is also responsible for ensuring accuracy, completeness and timeliness in transaction posting accounting & reporting on all Travel Agents & Corporate Clients transactions
Duties/Responsiblities:
Travel Agents
- Obtain from the Commercial team a copy of the service level agreement for each Travel Agent, as approved by the Head of Commercial Services.
- Shall be responsible for the top-up of deposits made by approved Travel Agents in Videcom upon confirmation of inflow with the SFA via email.
- Shall download soft copies of each Travel Agent daily sales report from Videcom ensuring that sales reports are duly checked as well as maintain updated record of sales data for respective Travel Agents on day-to-day basis in prescribed format for submission to the Revenue Accountant (RA)and SFA.
- Shall post the deposits made as well as daily sales data for respective Travel Agents correctly and promptly in Tally as appropriate in accordance with the chart of accounts.
- Prepares and submit to Senior Revenue Accountant & Senior Financial Accountant weekly and Month-end comprehensive reports on Travel Agents performance in prescribed format.
- Handles the Posting of Refund Credit Notes issued to Travel Agents into the applicable Ledger accounts in Tally in accordance with the chart of accounts.
- Shall regularly monitor and reconcile the accounts of respective Travel Agents ensuring that there is no breach of any kind.
- Shall maintain a database for all relevant information for all approved Travel Agents reflecting name of agent, Street & email, address, telephone numbers, contact person, etc as to enhance easy contact in case of need.
- Performs month-end reconciliation of all Travel Agents accounts as per Ledger account ensuring that accounts balance for each Travel Agent reflects the correct position.
- Ensures proper filing of all relevant documents relating to Travel Agents as well the approved Credit Notes sequentially for easy reference and retrieval in case of need.
- Effectively co-ordinate the Travel Agents tasks in accordance with Airline Revenue Accounting Best Practice.
- Interface & Follow-up with various parties as to resolve Travel Agents related issues as at when required as the need arises –E.g. Commercial Team, Travel Agents, etc in consultation with Line Manager.
Corporate Clients
- Obtain from Commercial team copy of service level agreement for each Corporate Client as approved by Head of Commercial Services.
- Shall post the deposits made as well as daily sales data for respective Corporate Clients correctly and promptly in Tally as appropriate in accordance with the chart of accounts.
- Prepares and submit to RA & FC weekly and Month-end comprehensive reports on Corporate Clients performance in prescribed format.
- Shall update the Credit Note details for each refund application processed for Corporate Clients in the reservation system and Refund Register upon approval of Refundable amount so as to render such refunded tickets invalid for travel.
- Handles the Posting of Refund Credit Notes issued to Corporate Clients into the applicable Ledger accounts in Tally in accordance with the chart of accounts.
- Shall regularly monitor and reconcile the accounts of respective Corporate Clients ensuring that there is no breach of any kind.
- Shall maintain a database for all relevant information for all approved Corporate Clients reflecting name of agent, Street & email, address, telephone numbers, contact person, etc as to enhance easy contact in case of need.
- Performs month-end reconciliation of all Corporate Clients accounts as per Ledger account ensuring that accounts balance for each Client reflects the correct position.
- Ensures proper filing of all relevant documents relating to Corporate Clients as well the approved Credit Notes sequentially for easy reference and retrieval in case of need.
- Effectively co-ordinate the Corporate Clients d tasks in accordance with Airline Revenue Accounting Best Practice.
- Interface & Follow-up with various parties as to resolve Corporate Clients related issues as at when required as the need arises –E.g. Commercial Team, etc. in consultation with Line Manager.
- Perform any other tasks as may be assigned by the Line Manager.
Required Skills/Abilities::
- Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), (be generally internet savvy)
- Excellent Communication skills both written and verbal
- Good interpersonal skills and customer service oriented
- Strong problem assessment and problem-solving skills
- Able to pay attention to details
Experience & Qualification
- Bsc or HND in Accounting.
- Experience in similar role in an airline or Travel Agent is required.
- Minimum of 2 years work experience
- Working knowledge of the Videcom reservation system is an added advantage
- Highly resourceful team player, with the ability to also be extremely effective independently
- Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Director of Operations
Effective Date: TBA
Reports to: COO
Department: Operation
Job Summary
The Director of Operation oversees and manages all operational aspects of the United Nigeria Airline Company Ltd. This role ensures efficient and safe operations, compliance with regulatory requirements, and the highest levels of customer satisfaction. The Director of Operations will lead a team of managers and staff across various operational units, including flight operations, ground operations, maintenance, and customer service
Duties/Responsiblities:
- Operational Management:
- Oversee daily operations of the airline to ensure smooth and efficient functioning
- Develop and implement operational policies and procedures
- Monitor performance metrics and implement improvements to enhance efficiency and effectiveness.
- Safety and Compliance:
- Ensure all operations comply with aviation regulations and safety standards
- Implement and maintain safety management systems (SMS).
- Conduct regular audits and risk assessments to identify and mitigate potential hazards.
- Strategic Planning:
- Participate in the development of the airline’s strategic plans and goals
- Align operational strategies with overall business objectives.
- Identify opportunities for operational improvements and cost efficiencies.
- Financial Management:
- Develop and manage the operations budget
- Monitor and control operational expenses.
- Identify cost-saving opportunities without compromising safety or service quality.
- Crisis Management:
- Develop and implement emergency response plans.
- Lead the operational response during crises and incidents.
- Coordinate with relevant authorities and agencies during emergencies.
- Customer Service:
- Ensure a high level of customer satisfaction through efficient and friendly service.
- Address and resolve customer complaints and operational issues.
- Implement customer service training programs for operational staff.
- Team Leadership:
- Lead, mentor, and develop a team of operational managers and staff.
- Foster a positive and collaborative working environment.
- Conduct performance evaluations and provide ongoing feedback and training.
- Collaboration and Communication:
- Work closely with other departments, including commercial, finance, HR, and IT, to support operational needs.
- Maintain effective communication with regulatory authorities, airport authorities, and other stakeholders
- Interacts and meet with airline industry regulators
- Performs any other duties that the COO may assign occasionally.
Required Skills/Abilities::
- Strong leadership and management skills
- Excellent communication and interpersonal abilities.
- In-depth knowledge of airline operations and regulatory requirements
- Strong analytical and problem-solving skills
- Ability to work under pressure and handle multiple priorities.
Experience & Qualification
- Bachelor’s degree in Aviation Management, Business Administration, or a related field. Master’s degree preferred.
- Experience: Minimum of 10 years of experience in airline operations, with at least 5 years in a senior management role.
- Certifications: Relevant certifications in aviation operations and safety management are a plus.
Apply to: Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Financial Controller
Effective Date: TBA
Reports to: ED/COO
Department: Finance & Accounts
Job Summary
The financial controller performs effective risk management and plans the organisation’s financial strategy. The ideal candidate must be well-versed in all aspects of financial systems, controls and management ranging from accounting to broad investment and banking operations. The candidate will be an excellent leader with strong interpersonal and communication skills. He or she must be a highly motivated, result-oriented manager able to work under pressure.
Key functions:
- Participating in executive management and making decisions on the running of the company;
- Setting up and managing the financial and accounting functions of the airline;
- Driving the company’s financial planning; Maintaining systems and controls
- Performing risk management by analysing the organization’s liabilities and investments;
- Raising and managing funds from various local and international sources to meet the capital and investment needs of the airline
- Managing cash and liquidity risks;
- Ensuring regulatory financial, tax and reporting
Duties/Responsiblities:
- Drive the company’s financial planning, budgeting, controls and company growth
- Perform risk management by analyzing the organization’s liabilities and investments
- Decide on investment strategies by considering cash and liquidity risks
- Ensure cash flow is appropriate for the organization’s operations
- Overseeing Accounts Payable, Accounts Receivable, Tax, Treasury, Payroll, Financial and Management Accounting functions.
- Supervise all finance personnel (controllers, treasurers, accounting officers, analysts )
- Manage vendor relationships and procurements
- Prepare reliable current and forecasting reports
- Set up and oversee the company’s finance IT systems
- Ensure compliance with the law and company’s policies
- Develop and manage relationships with investors and financiers
- Ensure efficiency of the company’s operations including advising on best practices to increase the bottom line
- Overseeing commercial decision-making from tender analysis, margin analysis, pricing analysis etc
- Ensure compliance with tax laws and other regulatory financial requirements including auditing
- Ensure full and timely financial reporting by international financial reporting standards
Recruitment, training, mentoring and development of staff in the department and company on financial-related matters.
Required Skills/Abilities::
The following skills will be required:
- Analytical skills and an eye for details
- Commercial awareness
- Numerical skills
- Planning and organizational skills
- Ability to understand broader business issues
- Communication and presentation skills
- his is a senior position in the Company.
The Risk Manager reports directly to the CEO and to the Board of Directors as may be necessary.
Experience & Qualification
- 10+ Proven experience as finance officer/chief account or relevant role in a senior financial managerial position with a proven record of success
- In-depth knowledge of corporate financial law and risk management practices
- Excellent knowledge of data analysis and forecasting methods
- Excellent knowledge of data analysis and forecasting methods
- Proficiency in the use of MS Office and accounting software
- Ability to strategize and solve problems
- Strong leadership and organizational skills
- Extensive relationships in the financial system
- Knowledge of the aviation industry
- Excellent communication and people skills
- An analytical mind, comfortable with numbers
- CPA/ACCA/ACA is required
- BSc/BA in Accounting, Finance or relevant field; MSc/MBA is a plus
Apply to: Interested and qualified candidates are to forward their CVs with cover letters to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: : Manager, Enterprise Risk Management
Effective Date: TBA
Reports to: CEO/COO
Department: Enterprise Risk Management
Job Summary
United Nigeria Airlines is a fast-growing commercial airline operator based in Nigeria. We are looking for a talented Risk Manager to join Team United Nigeria. If you’re eager for your next challenge, United Nigeria Airlines is a great place to grow your career. You’ll be glad you applied to United Nigeria for the role of a Risk Manager.
The Enterprise Risk Management Department of United Nigeria develops and communicates the risk policies and processes for the Company. It develops and implements the risk models and controls involving market, credit, operational and regulatory risks, ensures that internal controls are operating effectively, and provides research and analytical support to the enterprise. The Risk Manager must have excellent quantitative and analytical skills, along with the ability to apply those skills across a variety of business processes.
Duties/Responsibilities
- Designing and implementing overall risk management processes and strategies for the company;
- Performing a risk assessment: Analyzing current risks and identifying potential risks that are affecting the company including the financial impact on the company when risks occur;
- Performing a risk evaluation: Evaluating the company’s previous handling of risks, and comparing potential risks with criteria set out by the company such as costs and legal requirements;
- Establishing the level of risk, the company is willing to take
- Developing a risk matrix in terms of probability of occurrence and severity of consequence;
- Preparing risk management and insurance budgets
- Risk reporting tailored to the relevant audience, the board, management and financiers and regulatory agencies.
- Advising the board of directors about the most significant risks to the business;
- Ensuring that business heads understand the risks that might affect their departments;
- Ensuring that staff understand their own accountability for individual risks;
- Explaining the external risk posed by corporate governance to stakeholders
- Creating business continuity plans to limit risks;
- Implementing health and safety measures, and purchasing insurance
- Conducting policy and compliance audits, which will include liaising with internal and external auditors;
- Maintaining records of insurance policies and claims
- Reviewing any new major contracts or internal business proposals
- Building risk awareness amongst staff by providing support and training within the company
- Performs any other duties that may be assigned by the COO/ED
Required Skills/Abilities::
The following skills will be required:
- Analytical skills and an eye for details
- Commercial awareness
- Numerical skills
- Planning and organizational skills
- Ability to understand broader business issues
- Communication and presentation skills
- his is a senior position in the Company.
The Risk Manager reports directly to the CEO and to the Board of Directors as may be necessary.
Required Skills/Abilities::
- Strong commercial awareness.
- Strength in problem-solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
- Strong leadership and team-building skills
- Strong negotiator
- Strong levels of numeracy and analytical ability
- Strong presentation and communication skills
- Understanding of the airline sector
- Microsoft Word / Excel / PowerPoint skills.
- High-level English skills, both written, oral and aural
- Must be smart enough to take critical decisions within a very short time limit
- Proficient with Microsoft Office Suite or related software
- Thorough and meticulous with extreme attention to detail.
- Proactive team player.
- Self-motivated, tenacious, uses initiative and problem solver.
- Able to work without supervision, prioritize and manage workflow without ongoing guidance.
- Work to tight deadlines with a ‘can-do’ attitude.
- Strong communicator both to internal stakeholders and external suppliers
Experience & Qualification
A Minimum of 8 years requisite experience in enterprise risk management in a large organization. Experience in the Aviation industry will be an advantage.
A degree in the following subjects is not vital but can be included in a job description:
- Risk Management
- Management or Business Studies
- Finance or Economics
- Accounting
- Science
- Statistics
- Engineering
Apply to: Interested and qualified candidates are to forward their CVs with cover letters to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: : Fuel Accountant
Effective Date: TBA
Reports to: Financial Controller
Department: Finance
Job Summary
Fuel vendors accounts management, Fuel uplift Reporting, Reconciliation, Pricing negotiation, Periodic supervision of fuel uplifts, Data integrity of Fuel –related information. Responsible for the control, reconciliation and proper accounting of all aviation fuel related transactions interfacing primarily with Aviation Fuel vendors and other parties, ensuring that the company gets the best possible price at all times Responsible for ensuring accuracy, completeness and timeliness in transaction postings & reporting on all aviation fuel related transactions
Duties/Responsibilities
- Obtains from all Stations copy of invoices/delivery documents for aviation fuel uplift on day-today basis.
- Obtains from the respective Fuel vendors statement of accounts on day-to-day basis, reconciling same with airline records.
- Maintains comprehensive and updated records (database) on fuel-related information with respect to the quantity of uplift, price, etc. in prescribed format
- Ensures that all fuel-related invoices are properly and promptly posted in Tally as appropriate in accordance with the chart of accounts
- Prepares and submit to ED & FC daily reports on balance due to/from respective fuel vendors for timely decision making as well as weekly and Month-end comprehensive reports in prescribed format
- Shall obtain and carefully scrutinize copy of agreement with respective fuel vendors ensuring that no part of the agreement puts the airline to a disadvantage
- Performs periodic Station visits with a view of observing aircraft fueling process as to ascertain compliance with standard operating procedures as well as provide necessary guidance to mitigate possible incidence of sharp practices/abuse ensuring also that any observed discrepancies are timely reported and investigated
- Shall endeavor obtain information on day-to-day market prices of aviation fuel as a basis for negotiating best and competitive pricing with our respective vendors
- Shall initiate and establish favorable credit lines with Fuel Vendors in consultation with ED /FC as well as ensure continuous monitoring of agreed credit lines for maximum utilization and timely payment to respective Fuel vendors as at when due
- Shall from time-to-time source for other fuel vendors that can offer better terms with respect to pricing, credit terms, service delivery, etc. without compromising quality.
- shall recommend to management any other options as may be deemed appropriate for a more efficient process and cost-saving measure in the management of aviation fuel for the airline.
- Perform any other tasks as may be assigned by the Line Manager
Required Skills/Abilities::
- Strong commercial awareness.
- Strength in problem-solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
- Strong leadership and team-building skills
- Strong negotiator
- Strong levels of numeracy and analytical ability
- Strong presentation and communication skills
- Understanding of the airline sector
- Microsoft Word / Excel / PowerPoint skills.
- High-level English skills, both written, oral and aural
- Must be smart enough to take critical decisions within a very short time limit
- Proficient with Microsoft Office Suite or related software
- Thorough and meticulous with extreme attention to detail.
- Proactive team player.
- Self-motivated, tenacious, uses initiative and problem solver.
- Able to work without supervision, prioritize and manage workflow without ongoing guidance.
- Work to tight deadlines with a ‘can-do’ attitude.
- Strong communicator both to internal stakeholders and external suppliers
Experience & Qualification
- B.Sc. or HND in Accounting
- 3-5 years’ Experience on similar role
- Airline experience – an added advantage
- Experience and knowledge in the use of Microsoft office suites.
Apply to: Interested and qualified candidates are to forward their CVs with cover letters to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: : COUNTRY MANAGER
Effective Date: TBA
Department: GROUND OPERATIONS
Reports to: HEAD GROUND OPERATIONS
Location: ACCRA, GHANA
Job Summary
The Country Manager is a United Nigeria Airline Country Representative in Accra, Ghana and reports to the Head of Ground Operation. He/She is expected to efficiently supervise the day-to-day operations to ensure that work processes are implemented as designed and in compliance with established standards and procedures
Duties/Responsibilities
- Ensuring on-time departure of all flights and making sure that allotted ground times are not exceeded
- Ensuring that operational and documentation procedures are complied with.
- Seeing to the optimal utilisation of all human, material and monetary resources available in the station at all times. All welfare issue relating to all station staff shall be processed by the office of the Country Manager
- Preparation and signing of the duty roster of all station staff
- Meeting arriving aircraft and seeing to crew and passengers’ welfare.
- Attending promptly to all internal and external correspondences / messages.
- Liaising with fueling companies to see to a hitch free fueling and clearance of fueling bills.
- Ensuring prompt rendering of sales reports and submission of flown coupons.
- Being on hand to take decisions on passengers’ welfare in situation of operational irregularities such as delays, diversions, cancellations, flight interruptions etc.
- Ensuring timely logistics supply (crew transportation and positioning, catering, transport etc.)
- Maintenance of excellent relationship with Aviation Authorities (GCAA), Ministry of Aviation, Airport Authorities, Bankers and service providers (Handling Agent, Fuel Companies, Catering Agent, Hotels, e.t.c.)
- Liaise with Head of Finance, Human Resources Manager (HRM) in duties relevant to their departments on day-to-day basis.
- The Country Manager shall coordinate all services at the airport and will be directly answerable to Management both administratively and functionally except where the Head of Ground Operations is designated over such a location.
- Ensuring adequate and timely measures be taken in situations of aircraft emergency.
- Any other duties as may be assigned by your Line Manager
Required Skills/Abilities::
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent sales and customer service skills
- Excellent organizational skills including ability to prioritize and coordinate multiple tasks
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills
- Ability to direct and develop staff
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to prioritize tasks and to delegate them when appropriate
- Ability to function well in a high-paced and at times stressful environment
- Must be smart enough to take critical decisions within a very short time limit
- Proficient with Microsoft Office Suite or related software
Experience & Qualification
- HND or B.Sc in any discipline.
- A higher degree will be an added advantage
- Must be able to work late hours and multi-task.
- A minimum of four (4) years’ relevant experience as a Station Manager
- Previous experience in Aviation industry is an added advantage
- Knowledge of Ground Handling Operations will be of advantage
Apply to: Interested and qualified candidates are to forward their CVs with cover letters to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: : GRAPHICS DESIGNER AND VIDEOGRAPHER
Effective Date: TBA
Department: COMMERCIAL SERVICES
Reports to: DIGITAL MARKETING MANAGER
Location: LAGOS
Job Summary
The Graphic designer will play a vital role in United Nigeria Airlines, by helping the company create visually appealing and effective designs for various marketing materials.
Supervisory Responsibilities
- Developing visual assets to support a marketing campaign
- Designing a graphic overlay for social media posts
- Formalising a print ad layout and retouching photos for digital signage
- Liaising with the unit head to determine requirements and timelines
- Managing all briefings from typesetting through to graphic design, print and production if necessary.
- Developing concepts, graphics and layouts, including making decisions about fonts, images, readability and readers’ needs.
- Determining size and arrangement of copy and illustrative material, as well as font style and size.
- Preparing rough drafts of material based on an agreed brief.
- keeping the unit head up to date, listening to and acting on feedback, and explaining the rationale behind graphic design decisions.
- reviewing final layouts and suggesting improvements if required.
- keeping up to date with design and software trends.
- liaising with external printers or production teams to ensure deadlines are met and material is printed or presented to the highest quality.
- Create visual, graphic, and video support for internal and external needs.
- Create custom backgrounds, lower thirds, animate IMAG graphics and more for internal and external needs.
- Create social media and other types of advertising graphics (teaching photos, videos, creative LED support).
- Support content needs, i.e., music video shoots, promotional support, and visuals.
- Capture b-roll for playback social media platforms.
- Develop and execute creative visuals, elements, and stories.
- Work with the unit head for networking and special events when necessary.
- Any other duties as may be assigned by your Line Manager.
Required Skills/Abilities::
- Proficiency using Microsoft Office Suites, Adobe Suite, Google Docs, Zoom, Streaming, Video Editing; Effects; Graphic Design Instagram, Facebook, YouTube, Facebook Messenger, Twitter etc
- Ability to coordinate several projects to a successful completion with little or no supervision
- Excellent communication skills both written and verbal
- Excellent organizational skills including the ability to prioritize and coordinate multiple tasks
- Must be highly analytical and creative
- Great team player
- Must have an aptitude for social media and creative projects
Experience & Qualification
- B.Sc/HND/ND in Computer or Graphics Design.
- Demonstrated knowledge of Graphics Design is compulsory
- Three (3) years’ experience working with a corporate entity or 5 years demonstrated work as a professional in the capacity of a freelancer.
- Previous experience in Aviation industry is an added advantage
Apply to: Interested and qualified candidates are to forward their CVs with cover letters to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Revenue Accounts Officer
Effective Date: TBA
Department: Finance & Accounts
Reports to: Senior Revenue Accountants
Location: Enugu
Job Summary
The Revenue Accounts Officer is responsible for managing and coordinating all sales and flown tickets.
They ensure accuracy, completeness and timeliness in transaction posting, accounting and reporting of
all sales from ticketing stations and revenue generated.
Supervisory Responsibilities
- Offer support and assist the Revenue Accountants in Sales and Revenue related tasks.
- Provides constructive and timely performance evaluations of ticketing offices.
- Provides Revenue Accountant with relevant information about the revenue generated.
- Performs other related duties as assigned.
Duties/Responsibilities:
Accounting & Reconciliation of Ticket Sales –
- Stations Sales report reconciliation for:
○ Enugu ATO,
○ Abuja ATO,
○ Abuja CTO,
○ Owerri ATO and
○ Enugu CTO
Accounting & Reconciliation of Cash Sales Control Accounts and Collections Accounts
- Posting of reconciled sales report to Cash Sales Control Accounts.
- Extraction of EBT, Cash sales and cash handling charges for each station.
- Posting of revenue generated through EBT from each station.
- Posting of cash sales lodged into the various collection accounts by all stations.
- Reconciliation of Cash Sales Control Accounts.
- Reconciliation of Forward Sales – EBT
- Reconciliation of Forward Sales – Paxs + MCO
Others
- Monthly breakdown of sales g enerated from all ticketing offices including paystack.
- Daily update of EHI cargo sales report.
- Weekly reconciliation of EHI cargo sales report.
- Updating the reprotection schedule for United Nigeria Airline’s passengers lifted by other airlinesand other airline’s passengers lifted by United Nigeria.
- Preparing invoices for other airline passengers lifted by United Nigeria Airlines.
- Reconciliation of invoices received from other airlines for re-protected United Nigeria Airlines’s passengers.
Required Skills/Abilities::
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Experience & Qualification
- HND/Degree in Accounting/Finance or any related course.
- Experience in a similar role in an airline is required.
- Knowledge of the Videcom reservation system and a high level of skill in Excel.
- Prolonged periods of sitting at a desk and working on a computer
Apply to: Interested and qualified candidates are to forward their CVs with cover letters to careers@flyunitednigeria.com
Job Duties
Responsible for managing the booking, loading and unloading of air cargo for customers. He/She will be
responsible for coordinating with customers and other departments to ensure that shipments are sent
and received in a timely and efficient manner. The Airline Cargo Officer must have excellent
communication and organizational skills, a good understanding of the air cargo industry and the ability to
multi-task and work under pressure. He/She will be required to provide exceptional customer service,
while adhering to all regulations and procedures.
Job title: Training Manager in the Aviation Sector
Effective Date: TBA
Department: HR/Admin
Reports to: Director of Administration
Location:TBA
Job Summary
The Training Manager will ensure that employees receive the necessary knowledge, skills and ability to perform their jobs effectively and efficiently. He/she will train staff on regulated training like dangerous goods, human factor training, aviation security training and indoctrination training.
Duties/Responsibilities
Training Program & Development:
- Design, develop, and implement training programs that align with the airline’s goals, safety standards, and regulatory requirements.
- Identify training needs by collaborating with various departments and conducting needs assessments.
Curriculum Design and Delivery - Create training materials, manuals, and multimedia visual aids for various training programs
- Deliver training sessions to employees, covering topics such as customer service,
safety procedures, technical skills, and compliance
Regulatory Compliance: - Stay abreast of industry regulations, certifications, and licensing requirements to ensure that training programs comply with aviation standards and regulations
Indoctrination and Orientation: - Develop and conduct onboarding programs for new hires, introducing them to the company culture, policies, and procedures
- Coordinate orientation sessions to familiarize new employees with the airline industry and its specific challenges.
Performance Evaluation: - Implement assessment tools and performance metrics to evaluate the effectiveness of training programs
- Analyse training outcomes and make recommendations for improvements.
Perform any other tasks as may be assigned by the Line Manager - Incorporate technology and e-learning platforms into training programs to enhance accessibility and engagement.
- Stay current with industry trends in training technology and recommend updates as needed.
Collaboration with Stakeholders - Work closely with various departments, including operations, maintenance, and customer service, to understand specific training needs and requirements
- Collaborate with external training organizations and vendors when necessary
Continuous Improvement - Regularly review and update training materials to reflect changes in policies, procedures, and industry best practices.
- Seek feedback from employees and incorporate suggestions for continuous improvement.
Emergency Response Training: - Develop and conduct emergency response training programs to ensure that employees are prepared to handle critical situations.
Budget Management: - Develop and manage the training budget, ensuring cost-effective delivery of programs and resources
Record Keeping: - Maintain accurate records of employee training, certifications, and compliance to meet regulatory and audit requirements
- Perform other duties as may be assigned by the line manager
Experience & Qualification
- The successful candidate will be well-versed in aviation regulations, have excellent communication and interpersonal skills, and be able to adapt to the dynamic and fast-paced nature of the industry. He/she will play a vital role in enhancing employee performance, safety, and overall organizational effectiveness
- Knowledge of the aviation industry is compulsory.
- Experience Level 5-10 years
- BA/B.sc from a recognized university in Nigeria or around the world.
- Excellent communication / written skills
- Proficiency in the use of Microsoft Packages and other software packages.
Required Skills/Abilities::
- Must be able to work late hours
- Effective communicator
- Team Player
- Comfortable working under extreme pressure
- Able to make critical decisions within short notice
- Good Presentation skills
- Multidiscipline approach
- Ready at any station.
Apply to: Interested and qualified candidates are to forward their CV with a Cover letter to careers@flyunitednigeria.com
List of Job Openings
Thank you for your interest in working for United Nigeria Airlines.
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