United Nigeria Airlines – Privacy Policy

Privacy Policy

Last updated: 21 January 2026

United Nigeria Airlines Company Limited (“United Nigeria Airlines”, “we”, “us”, or “our”) is committed to protecting the privacy and personal data of our customers, website visitors, partners, and employees. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data in accordance with the Nigeria Data Protection Regulation (NDPR) and the General Data Protection Regulation (GDPR) where applicable.

This policy applies to all personal data processed through our website https://flyunitednigeria.com, mobile platforms, customer service channels, airport operations, and other business activities.

1. Who We Are

United Nigeria Airlines Company Limited is a Nigerian airline providing passenger air transport services, ticket sales, customer support, and related aviation services.

Website: https://flyunitednigeria.com
Registered Office: Plot C2A Garden Avenue GRA, Enugu, Nigeria
Contact Email: info@flyunitednigeria.com

2. Personal Data We Collect

We may collect and process the following categories of personal data:

1. Identity and Contact Information

• Full name
• Email address
• Phone number
• Residential or billing address
• Nationality
• Identification details (where required by law)

1. Travel and Booking Information

• Flight bookings and itineraries
• Ticket numbers and reservation details
• Seat preferences
• Baggage information
• Special assistance requests

1. Financial and Transaction Data

• Payment confirmation details
• Transaction references
• Refund and voucher information

Note: We do not store full card details. Payments are processed securely via approved payment service providers.

1. Technical and Usage Data

• IP address
• Browser type and version
• Device information
• Log files and usage analytics
• Cookies and similar technologies

1. Communications

• Emails, calls, chat records, and customer support interactions
• Feedback, complaints, and survey responses

3. How We Collect Personal Data

Personal data may be collected through:

• Flight bookings (online or offline)
• Website forms and contact pages
• Customer service interactions
• Airport check-in and boarding processes
• Cookies and analytics tools
• Third-party service providers acting on our behalf

4. Purpose and Legal Basis for Processing

We process personal data for the following purposes:

5. Cookies and Tracking Technologies

Our website uses cookies to:

• Improve functionality and user experience
• Analyse website traffic
• Remember user preferences

You may manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

6. Data Sharing and Disclosure

We may share personal data with:

• Payment service providers
• Aviation and airport authorities
• Regulatory and government agencies
• IT and cloud service providers
• Customer support and call centre partners

All third parties are required to process personal data securely and only for authorized purposes.

7. International Data Transfers

Where personal data is transferred outside Nigeria or the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:

• Data processing agreements
• Standard contractual clauses
• Adequate security controls

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal, regulatory, and aviation requirements
• Resolve disputes and enforce agreements

When data is no longer required, it is securely deleted or anonymized.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data, including:

• Access controls
• Encryption and secure servers
• Network and system monitoring
• Staff confidentiality obligations

Despite our efforts, no system is completely secure, and we cannot guarantee absolute security.

10. Your Data Protection Rights

Under NDPR and GDPR (where applicable), you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion (where legally permissible)
• Restrict or object to processing
• Withdraw consent at any time
• Data portability
• Lodge a complaint with a data protection authority

Requests may be sent to info@flyunitednigeria.com.

11. Children’s Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children without parental consent.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

We encourage users to review this policy periodically.

14. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or personal data processing, please contact:

United Nigeria Airlines Company Limited
Email: info@flyunitednigeria.com
Website: https://flyunitednigeria.com